Best Western At O'hare

“Satisfactory stay”

The room itself was clean and nice, but the elevator was out of order and the hallway carpets needed a deep cleaning. I sincerely appreciated the water and snack given at check in. There were no food places or adult beverages within walking distance.

“Good location, blah stay.”

The location of this hotel relative to the airport is probably the best thing about it. Mere minutes from O'Hare makes it the most convenient low-budget hotel in the vicinity. Other, more expensive places to stay at, but if you care about price and proximity, this one works. That's the positive … more

The location of this hotel relative to the airport is probably the best thing about it. Mere minutes from O'Hare makes it the most convenient low-budget hotel in the vicinity. Other, more expensive places to stay at, but if you care about price and proximity, this one works. That's the positive part. Now, about the place itself. Not the best choice if your care about a well-maintained facility. One of their elevators was broken down, which didn't affect me since I was on the first floor, but that had to limit the rooms available for guests. My room appeared to be clean at first glance, and we had begun to unpack when I heard the sound of dripping water. Upon entering the bathroom, I found water dripping from the ceiling, (the ceiling?) leaving a sizeable puddle on the floor. I went to the front desk to inform them and ask for a another room, but the person at the desk said nothing was available. I informed them that if they didn't find one, they were going to put me in anther hotel at their expense. Surprise, they found another room. Remarkable, don't you think? This place is in serious need of upkeep. Their hallway carpet is noticeably dirty. They appear to only address maintenance after something breaks, and then only if someone brings it to their attention. The bed was fine, their breakfast was good enough for the price of the stay, and like I said, the location was as good as I could hope for, given the cost of the room. To call this a "Best Western" might be a misnomer. I'd say "Mediocre Western" makes a better title.

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“Answer the phone”

Beds are comfortable. The ceilings are exceptionally low. If you’re claustrophobic, you may need to stay somewhere else. Also these people never answer the phone. Good luck trying to reach them. The driver from the airport drives like a crazy man.

“Three stars”

The hotel staff is great, the rooms are bug free and the sheets are clean. You can get a good night of rest here, but the hotel management really needs to focus their attention to the broken elevator at this hotel. After a long flight the last thing you want to do is climb the stairs with luggage. … more

The hotel staff is great, the rooms are bug free and the sheets are clean. You can get a good night of rest here, but the hotel management really needs to focus their attention to the broken elevator at this hotel. After a long flight the last thing you want to do is climb the stairs with luggage. The hotel management should also consider replacing the carpet in the entire building.

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