Towneplace Suites By Marriott Denver Downtown

“Don’t stay in the Low Even Number Rooms (ie 310) unless you want to listen to a late night tailgate party at the barbecu”

This property was pretty much what you would anticipate for a TownePlace suites. My first room was clean, although it was missing many kitchen supplies. The front desk offered to send my missing items up, but after about two hours, I went down to retrieve them myself. I believe Staffing might be an… more

This property was pretty much what you would anticipate for a TownePlace suites. My first room was clean, although it was missing many kitchen supplies. The front desk offered to send my missing items up, but after about two hours, I went down to retrieve them myself. I believe Staffing might be an issue with this property. I’m a Registered Nurse and I get up very early in the morning for long days at the hospital. I went to bed Monday night about 8 PM, but soon noticed that there was a very loud and raucous group of people on the ground floor outside of my room. They were near the barbecue, there were probably about a dozen, with multiple pick up trucks backed up to the barbecue, with their tailgates down, and literally having a tailgate party. I called the front desk around 8 PM, and was told that quiet time didn’t start until 10 PM. Well, I wasn’t happy, I put earplugs in and try to go to sleep. When I was still awake at 10 PM, I waited till about 10 after for good measure, and called the front desk. She said she would go out and talk to them, they were“a group of guys”. I did see her go outside and have a discussion with them and wish them a good evening. At 11:15, nothing had changed, and the noise was worse than ever, I could hear Bottles crashing, into what was probably a garbage can in the back of one of the pick up trucks. Now I certainly can’t be sure, but based on the use of vulgarity, and screaming, they were probably beer bottles. When I called down to the front desk, this time the desk clerk answered the phone by saying “I’m so sorry“. I asked if there was another unoccupied room where I could at least sleep for the night. She was accommodating, but in the time it took her to bring up my keys, I had actually thrown all of my belongings into my suitcase and my backpack, and moved everything that night. it was a little bit challenging, because I eat healthy, and cook in my room, so I had a refrigerator full of groceries for the week. I recognize that I’m old, and go to bed very early, but if there is a rule that quiet time starts at 10, and I played the game and waiting till 10. I believe either Security (which probably wasn’t on site) or law enforcement should have been involved. Even if they’re “a good of guys“ the rest of the Hotel should not suffer for their loud and raucous behavior. The balance of my stay was uneventful, there was some miscommunication when I specifically requested Housekeeping, but other than that, it was a pretty typical stay. The breakfast room is in an odd place for a town place, it was way at the end of a hallway, but was nicely stocked, and a very welcoming woman Managing the food supply. I was told by the general manager, that some points are coming my way, it’s rare that I ask for a specific point amount for service recovery, but I explained that I expected enough to cover a full night at another town place in the future. I’ve chosen to stay at another property next week.

less

“Nice, clean, comfortable room but right next to a busy highway”

Stayed 3 nights here; July 27-30 . The room was nice and clean with a full kitchen. Both room and kitchen were supplied with all the amenities. The full hot breakfast was good. The front desk girl was the best. She gave me a goodie bag at check-in. Whenever I had a question she was there and greete… more

Stayed 3 nights here; July 27-30 . The room was nice and clean with a full kitchen. Both room and kitchen were supplied with all the amenities. The full hot breakfast was good. The front desk girl was the best. She gave me a goodie bag at check-in. Whenever I had a question she was there and greeted me with a smile. Super nice too! Sadly I didn't get her name. I intended to ask at checkout but when I went to the counter, no one showed up. The negatives: the room was right next to a busy highway and the traffic got very noisy at night. Even the super loud AC couldn't drown it out. So bring earplugs. There was no pool or hot tub. I could've used a hot tub after walking to and around the downtown Denver area. Even tho the hotel's name says the "downtown" location, they are not that close to downtown. So don't make the stupid mistake like I did and walk there. I added the 3rd night to extend my stay. I told them I was returning my rental car, so not to charge me for the daily parking fee. They still did. I wanted to discuss this with them when I checked out but like I said earlier, no one came to the counter. Plus I was feeling very ill by this time and just wanted to go home. I didn't know until I got home but I found out I had Covid after taking a home test.

less

“Basic, seems tired”

Entrance is depressing. Location is behind a parking garage. Front desk staff were nice. Room was clean but smelled a little funny. Wall-mounted a/c unit runs constantly - I recommend ear plugs. Bed was fine. Towels are on the thin side. Fitness room was basic but functional. Breakfast same. Given … more

Entrance is depressing. Location is behind a parking garage. Front desk staff were nice. Room was clean but smelled a little funny. Wall-mounted a/c unit runs constantly - I recommend ear plugs. Bed was fine. Towels are on the thin side. Fitness room was basic but functional. Breakfast same. Given a choice, I would not stay here again.

less