The Ritz-Carlton, Denver

“Service is super!”

A great hotel to stay for the following reasons: 1. Super friendly and professional front desk crews 2. Spacious guest rooms with bathtubs, showers and toilets 3. Quite conditioner 4. Fast internet 5. Friendly greeters at the entrance 6. Convenient location near a lot of restaurants The food at t… more

A great hotel to stay for the following reasons: 1. Super friendly and professional front desk crews 2. Spacious guest rooms with bathtubs, showers and toilets 3. Quite conditioner 4. Fast internet 5. Friendly greeters at the entrance 6. Convenient location near a lot of restaurants The food at the hotel restaurant is ok, not as fancy as the hotel name

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“Decent but underwhelming”

I had a decent experience at the Ritz Denver, but was overall disappointed with the property. I always stop in Denver when I go skiing, so this was my 3rd visit in the past month. I think I might try the four seasons next time. 1. The Club Lounge is closed. Was offered a F&B credit, but it wa… more

I had a decent experience at the Ritz Denver, but was overall disappointed with the property. I always stop in Denver when I go skiing, so this was my 3rd visit in the past month. I think I might try the four seasons next time. 1. The Club Lounge is closed. Was offered a F&B credit, but it was not correctly applied at checkout. They should post this before booking. 2. The spa did not have any availability 2 weeks out, and I had booked the spa credit package. 3. The front desk agent, Ashley, was warm at checkin but struggled with the basics. She must be new, because she made my keys to the wrong room at check in and didn’t get my billing correct. 4. I booked the Ritz Carleton suite, and was underwhelmed by the welcome gift. A bag of chips and bottle of club soda with a preprinted card is kinda lame. Probably better off not doing anything, lol. Decent place to stay, but don’t get your hopes up as they are still working on nailing some of the fundamentals.

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“Staff is Fabulous - Rooms fall short of brand standard”

UPDATE: I appreciate the follow-up from the concierge to discuss my concerns prior to checkout. It’s good to know that a renovation is planned, and I truly value their attention to guest feedback. In light of their resolution and the excellent staff and location, I plan to return after the renovati… more

UPDATE: I appreciate the follow-up from the concierge to discuss my concerns prior to checkout. It’s good to know that a renovation is planned, and I truly value their attention to guest feedback. In light of their resolution and the excellent staff and location, I plan to return after the renovation is complete. The staff, particularly Jaden at the front desk and the front drive valets, deliver outstanding service—they deserve five stars. However, there have been a few times doormen and valet are absent for a short period when we go to leave or return. Overall the experience here falls short of the high standards typically associated with the Ritz-Carlton brand due to the rooms. On first glance the room was acceptable, no wow factor, but nothing glaring. Once settled, it was easy to see that the furniture is well-worn and slightly outdated, with stained carpets and room trim that shows signs of possible water damage. Small inconveniences, such as needing to request a second robe, having only two towels provided, and after most of the day away (no privacy sign on door) needing to remind the front desk to service the room, were manageable but unexpected. Additionally, the shower water took an unusually long time to warm up. For Marriott Titanium members, it’s worth noting that upgrades, even when using awards, are unlikely, and there is no acknowledgment of loyalty status. This stay was booked using points and that may be a factor in the subpar room. If your heart is set on a stay here, consider booking at regular rates and not redeeming points. Overall, if you’re seeking a more satisfying experience, consider other Marriott properties in the city center—or explore options outside this brand family.

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