Hotel Clio, A Luxury Collection Hotel, Denver Cherry Creek

“Disappointing.”

If your company is going to put you up in a hotel in Denver, this is the one to pick. Otherwise, I wouldn't spend my own money (again). The hotel itself is truly luxurious and the location is excellent, so if that's your priority, I would definitely recommend it. If they didn't overpromise on "ex… more

If your company is going to put you up in a hotel in Denver, this is the one to pick. Otherwise, I wouldn't spend my own money (again). The hotel itself is truly luxurious and the location is excellent, so if that's your priority, I would definitely recommend it. If they didn't overpromise on "experience" and "service", I probably would have given this at least 4 stars, though the disappointment of this expectation really brought it down a notch. It wasn't any single egregious interaction, just a string of annoyances that I didn't anticipate when booking a suite here. - I stayed here with my husband and 2 young kids; we decided to meet up with our friends who also have 2 young kids for a nice long weekend. After we booked, I called the service desk to request that both our suites be on the same floor or at least, the same end of the hotel. Since we booked months in advanced, the service desk wrote down our confirmation numbers to make a note and accommodate similar floor or same side of hotel if possible. I let her know I would understand if it was unlikely, but she assured me this was well in advanced that it would be highly likely. When we showed up, there was no mention of any accommodation or attempt at accommodation. Again, I didn't expect it to work out, but an acknowledgement of an attempt or a note written would have been a nice service gesture for a highly rated service-oriented hotel. - I asked for extra sheets for my toddler; the brought over 5 sheets; 4 of them were still damp from what I hope was incomplete drying. - On our way out to the zoo, we asked the desk for our complimentary zoo tickets; she wrote down our room number and confirmed our email to send to us, so we would receive them en route to the zoo (11 minutes away). After getting our car 5 minutes later, I didn't receive the tickets yet, so I had my husband check the desk again on his way up to grab something he forgot in the room. She said, "Oh I forgot to tell you the system isn't working, so just buy them and we will reimburse you." This is appropriate, though I wonder why I didn't receive a call or any follow up to close the loop on this. - After a long day out, I just wanted a snack from the hotel restaurant delivered to the room ($30 daily "credit" for the $30 they just likely built into the room fee). I oddly noticed that we didn't have any menus or hotel information materials in our suite, so I called the front desk who directed me to the online menu. After selecting what we wanted, I dialed room service to put in my order. The person who answered was oddly rude and adamant that I needed to use the QR code, which we didn't have in our room, but instead of letting me know that perhaps it was forgotten, she said that every room required the QR code or else it didn't pass inspection. It was a very annoying interaction that made me confused. I called the front desk back, who told me whoever I spoke to was incorrect. The restaurant manager ended up delivering the food himself and offering his apologies, which was very kind of him, though I understood it was likely just one rude employee and not reflective of the restaurant as a whole. The food was excellent, so whether you stay here or elsewhere, Toro is certainly worth a visit. - Also, Clio will send you an email asking how they could make your experience "concierge" and "special"; I filled out the extensive form and nothing came of it. No reference to anything I wrote or requested. I wish I hadn't gotten the email in the first place. They really should just tell guests to speak to someone on arrival, not waste our time filling out a pointless online form. Overall, I think it was a number of little things that I really didn't expect for a hotel that touted itself for luxury and service.

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