Embassy Suites By Hilton Dallas Market Center

“Bedding needs to be updated…very worn out.”

Lower standard to most other Embassy hotels. We were given a room on the upper floor and away from noise as we requested. We had a city view, which was ok considering the hotel location. The suite appeared to be clean with minimal towels. The pillows are absolutely terrible. Flat feathered pillows.… more

Lower standard to most other Embassy hotels. We were given a room on the upper floor and away from noise as we requested. We had a city view, which was ok considering the hotel location. The suite appeared to be clean with minimal towels. The pillows are absolutely terrible. Flat feathered pillows. Our sheets were ripped and torn…time to order new! Both breakfast and the manager’s reception were very nice. There was only 1 cook to order chef, but he did a wonderful job keeping up with demand. The food was very good and fresh here. Lots of fresh fruit options! The staff were nice and quick to clear dishes and clean tables. There was only 1 bartender both nights we were there, but he was great and kept everything moving. Front desk was k.

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“Just bring clorox wipes to clean your room, everything else is great”

If I wanted to stay in a questionably cleaned and out of date hotel Id stayed in a budget motel for half the price. Pubic hairs in the bathroom, front desk was rude and dismissive. Finally moved us but that room was even worse- if there are fingerprints on the mirror and hair in the shower I can on… more

If I wanted to stay in a questionably cleaned and out of date hotel Id stayed in a budget motel for half the price. Pubic hairs in the bathroom, front desk was rude and dismissive. Finally moved us but that room was even worse- if there are fingerprints on the mirror and hair in the shower I can only imagine the filth I can not see. The breakfast and reception each day was wonderful. The staff was eager to help and friendly. The breakfast area was almost always spotless despite a steady stream of people filling their plates. Front desk could use some customer service lessons and housekeeping needs training on wiping down surfaces. Recomend bringing clorox wipes, otherwise its great.

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“The Good, the Bad, and the Ugly”

I like staying at Embassy Suites. It's one of the brands that I look for when traveling. Here is the good, the bad, and the ugly of the stay at this particular hotel. (Two-Night Stay 8/8 and 8/9. The good: The morning of 8/9 the egg station was packed with only one lady working. She was awesome. S… more

I like staying at Embassy Suites. It's one of the brands that I look for when traveling. Here is the good, the bad, and the ugly of the stay at this particular hotel. (Two-Night Stay 8/8 and 8/9. The good: The morning of 8/9 the egg station was packed with only one lady working. She was awesome. She handled the crowds with efficiency and smiles (pretty amazing). The second morning 8/10 she had a man assisting. He also was smiling and appeared happy. The workers running in and out of the kitchen keeping the buffet full for the packed crowds were also smiling and pleasant. My daughter forgot her toothbrush. We asked the lady at the front desk who was distracted working on something for some time. She did acknowledged us but had to finish what she was doing before assisting. We asked if they had toothbrushes, she said they didn't have any available but would deliver later to the room. We asked for one. Later that evening, we found that they had delivered 3 toothbrushes and 3 single size toothpaste packets. The air conditioner had a drip that was landing on the kitchenette sink. I set a towel on the sink and one on the floor to absorb the water and eliminate a slipping hazard. The morning of the first cleaning, the towels were removed, and the drip was no longer happening. The Bad: The front desk young lady was polite on welcoming. She ran through her information speech like she had done it 100 times already that day (and she probably had). It was hard to understand. I had to asked for some to be repeated and she went through it again at rapid speed. We figured the rest out ourselves. The bar was packed right before complimentary drink time ends. The bartender was unhappy dealing with the crowd and less than accommodating. The Ugly: My Face after encountering a serious hazard in the dark parking lot. The parking lot has one speed bump that runs right up to the car line. I was walking from the outer row and through parked cars. The first step into the open area in the dark, my foot slammed into a metal speed bump and I went face first into the asphalt. It was a bloody mess. I spent the remainder of our vacation with a crusted over face. My teeth and laptop (in a padded bag) survived the fall - and the face will heal. The speed bump further back has an appropriate opening between the parked cars and the placement of the speed bump; however, the one closer to the front entrance is clearly a liability and hazard. It needs to removed or moved further from the parked car line. This has the potential to create serious injuries for guests.

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