Embassy Suites by Hilton Dallas Market Center

“The Good, the Bad, and the Ugly”

I like staying at Embassy Suites. It's one of the brands that I look for when traveling. Here is the good, the bad, and the ugly of the stay at this particular hotel. (Two-Night Stay 8/8 and 8/9. The good: The morning of 8/9 the egg station was packed with only one lady working. She was awesome.... more

I like staying at Embassy Suites. It's one of the brands that I look for when traveling. Here is the good, the bad, and the ugly of the stay at this particular hotel. (Two-Night Stay 8/8 and 8/9. The good: The morning of 8/9 the egg station was packed with only one lady working. She was awesome. She handled the crowds with efficiency and smiles (pretty amazing). The second morning 8/10 she had a man assisting. He also was smiling and appeared happy. The workers running in and out of the kitchen keeping the buffet full for the packed crowds were also smiling and pleasant. My daughter forgot her toothbrush. We asked the lady at the front desk who was distracted working on something for some time. She did acknowledged us but had to finish what she was doing before assisting. We asked if they had toothbrushes, she said they didn't have any available but would deliver later to the room. We asked for one. Later that evening, we found that they had delivered 3 toothbrushes and 3 single size toothpaste packets. The air conditioner had a drip that was landing on the kitchenette sink. I set a towel on the sink and one on the floor to absorb the water and eliminate a slipping hazard. The morning of the first cleaning, the towels were removed, and the drip was no longer happening. The Bad: The front desk young lady was polite on welcoming. She ran through her information speech like she had done it 100 times already that day (and she probably had). It was hard to understand. I had to asked for some to be repeated and she went through it again at rapid speed. We figured the rest out ourselves. The bar was packed right before complimentary drink time ends. The bartender was unhappy dealing with the crowd and less than accommodating. The Ugly: My Face after encountering a serious hazard in the dark parking lot. The parking lot has one speed bump that runs right up to the car line. I was walking from the outer row and through parked cars. The first step into the open area in the dark, my foot slammed into a metal speed bump and I went face first into the asphalt. It was a bloody mess. I spent the remainder of our vacation with a crusted over face. My teeth and laptop (in a padded bag) survived the fall - and the face will heal. The speed bump further back has an appropriate opening between the parked cars and the placement of the speed bump; however, the one closer to the front entrance is clearly a liability and hazard. It needs to removed or moved further from the parked car line. This has the potential to create serious injuries for guests.

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“Needs renovating”

This hotel is tired and old and needs a renovation. Lobby and breakfast/reception area is in decent shape but the rooms are old and tired. My room was clean but smelled musty and was very dark inside. Furnishings and room needs updating. For the evening reception, you are limited to two drinks. I... more

This hotel is tired and old and needs a renovation. Lobby and breakfast/reception area is in decent shape but the rooms are old and tired. My room was clean but smelled musty and was very dark inside. Furnishings and room needs updating. For the evening reception, you are limited to two drinks. I would choose somewhere else when I come to the area next time.

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