Hotel del Coronado, Curio Collection by Hilton

“Amazing resort, exceptional service, and my favorite Christmas getaway.”

I wanted to take the time to not only create a trip advisor account but to take time to recognize the exceptional service I experienced this past weekend at the hotel Del Cornado. I stayed at the LXR beach village and from the moment of check in and at the valet noticed that the quality of service… more

I wanted to take the time to not only create a trip advisor account but to take time to recognize the exceptional service I experienced this past weekend at the hotel Del Cornado. I stayed at the LXR beach village and from the moment of check in and at the valet noticed that the quality of service at this establishment was far greater than my set expectations. I wish I could give recognition to every individual I encounters but here are the names I remembered and why; Jay: Jay was extremely accommodating and professional at check in and throughout my stay making sure that my girlfriend and I had a stellar check in and experience throughout our stay. His great energy and cool Santa hat set the theme for the Holiday weekend we enjoyed. John at valet: John was extremely professional, patient and careful with our luggage and even went out of his way to call and confirm each item we wanted brought to our room. Claire: Claire at LXR was able to provide a welcoming feeling even prior to check in. She is very professional on the phone and made sure that we got the room we wanted, fixed any issues and also helped with multiple dinner reservations. Sasha and Alex at LXR front desk: Sasha and Alex were both meeting up to the expectations that were set from our moment of arrival and made sure to continue bringing great energy and helps curate our amazing stay. Alex actually coordinated with my girlfriend to surprise me with a bottle of champagne and chocolates when I got to the room. Lisa and Brett at Serea: I have eaten at far too many restaurants in my life but never have I had every recommendation provided hit the spot exactly as described. The atmosphere they created paired with some amazing food that far superseded expectations and I enjoyed chatting with both of them beyond just food recommendation and will request them whenever I come back to dine. Chris: sold me the coolest Jacket I have in my collection and was able to bring multiple options that suited me just off a quick glance and some question. Artis: I stayed at the views last year and Artis actually remembered me by name and went out of his way to say hi and called me by name based off our one interaction 1 year ago. Glad to see him over at LXR this year and have never seen someone with a better memory at a resort along with such a great personality. Thank you to all of the other employees I couldn’t mention - see you guys next year

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“three star hotel masquerading as a five star”

We attended a holiday party at the hotel Del Coronado so we decided to spend the night there. this wasn’t our first time staying there. We ended there once before about eight years ago for the same reason, but this is the first time certain things came delight that I just did not expect a hotel of… more

We attended a holiday party at the hotel Del Coronado so we decided to spend the night there. this wasn’t our first time staying there. We ended there once before about eight years ago for the same reason, but this is the first time certain things came delight that I just did not expect a hotel of this caliber to be lacking. But first and foremost, it is a very interesting and beautiful hotel on a beautiful part of the San Diego Coast. The beaches are nice. The views are amazing and the history associated with this hotel make it a must visit for any first time visitor or even for San Diego local like us.. I was just surprised that there is no room service and that when you pick up your car from the valet you have no choice, but to go stand in line. There is no callout option.. last week but so many other hotels. It is way understaffed at the front desk. Expect weights for everything from getting a key replaced. Or calling for any type of information.. on the Saturday night of our event with the lobby completely packed with tourists and guests, I went to try to get a duplicate key for my wife. There were three desks one was the check-in desk second was the concierge desk and the third was like a tourist information desk. At approximately 9 PM on a Saturday with the lobby completely full of visitors there is nobody manning any of these desks. Eventually, alone, customer service person showed up at the front desk and I was able to get my duplicate key, but aside from its history and excellent placement. This is no more than a three star hotel.

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