Springhill Suites By Marriott Charlotte Concord Mills Spdwy

“Went out of their way to help us”

I can't say enough good things about this hotel and especially about the staff. We had had reservations at another nearby hotel that was a) dreadful and b) had cancelled our reservations when we were delayed in arriving! After spending our arrival night in the miserably dirty, broken-down room we h… more

I can't say enough good things about this hotel and especially about the staff. We had had reservations at another nearby hotel that was a) dreadful and b) had cancelled our reservations when we were delayed in arriving! After spending our arrival night in the miserably dirty, broken-down room we had initially reserved (they couldn't cancel that, as they had already charged us for that 1 night), we were stressed out about the cancelled reservation and the nightmare room and the impact all this was having on our plans. By the time I called SpringHill Suites, I was practically in tears. So many other hotels nearby were fully booked for the weekend. We were in the area visiting our grandkids, and had arranged to spend the day swimming with them at our hotel. But we now had to check out of the bad hotel by 10 am, so we didn't even have a room after that-- much less a pool! I explained all that to the incredibly helpful desk clerk who answered, and begged her for a room and early check-in, if possible. Fortunately, she and the housekeeping staff at SpringHill Suites REALLY came through for us. They got us into a room there by the time our grands arrived around 10:30 am. And in doing so, they earned our business from now on. The room was exquisitely clean, everything worked well, it was nice and quiet, and it had everything we needed. The walk-in shower was a wonderful bonus, since I am disabled and have trouble using a tub/shower combo. And they put our weekend trip for our granddaughter's 4th birthday right back on track. That kind of customer service, care and concern is PRICELESS these days. Give them your business. They'll work hard to please you and, if you have a problem, they'll do their best to help. We're proof of that!!!

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“Great location. Clean and spacious!”

Overall an excellent stay. The rooms seemed large compared to other Springhill Suites I've stayed in before. It was almost a waste of space for just one traveler. The bed was a bit softer than I prefer, but still very comfortable. The AC worked great in my room. Breakfast was pretty standard with a… more

Overall an excellent stay. The rooms seemed large compared to other Springhill Suites I've stayed in before. It was almost a waste of space for just one traveler. The bed was a bit softer than I prefer, but still very comfortable. The AC worked great in my room. Breakfast was pretty standard with a wide variety of items to choose from. I also used the fitness center and it was adequate for my short stay, but nothing fancy. One thing that surprised me was the lack of drawer space in the room - considering this is an extended stay hotel, it's shocking that there are only two drawers, located in the tv stand. Also, the rooms aren't the most modern, but I've stayed in far worse. The hotel shows some signs of wear and tear, but overall, this isn't a huge deal to me as the rooms and common areas were still extremely clean. Props to the front desk staff and general manager at this property. I had a minor maintenance issue with my room and they promptly solved it. The entire staff was very friendly during my entire stay. Thank you!

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