Comfort Inn & Suites Plattsburgh - Morrisonville

“Some good, some bad”

Plus's and Minus's: General Manager Kevin was great, attentive and helpful, willing to go out of his way for guests. On the other hand, I asked for help from IT person my first 2 days, (TV and Internet issues) was told 3 times he would show up, he never did. I was there for over 30 days. Hotel is o… more

Plus's and Minus's: General Manager Kevin was great, attentive and helpful, willing to go out of his way for guests. On the other hand, I asked for help from IT person my first 2 days, (TV and Internet issues) was told 3 times he would show up, he never did. I was there for over 30 days. Hotel is older, but clean and well kept, positive, being older it was solidly built, in31 days I never once heard a TV or voice of another guest from rooms next to mine. VERY Dog friendly, they have an awesome built in dog area in center of hotel, completely enclosed, great place to throw a ball or frisbee, really large grassy area. No adult pool, only a kiddie pool area, open to all, so crowded with kids paying to use it. Amazing gym, also open to public, I went down in afternoon once and immediately turned around. Memberships to all mean there had to be a hundred people there when I swung by. Spin classes, saunas and steam rooms, massive set of machines. Biggest gripe was no fault of manager/hotel. The breakfast is absolutely awful and this is Choice Hotels fault. "Eggs" are not edible, nor is the mystery meat breakfast sausage, everyone made jokes about it, waffles were safe bet, and good, but how many people want to eat carbs and sugars for breakfast daily? I suggested to manager he might see if they can come to accommodation with breakfast restaurant on premises, maybe they could offer discount to guests. Finally, also no one's fault, town water is terrible, smelled like pool water strained through a gym sock, I bought a lot of gallons of water from Walmart while there.

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“Outdated, Great for kids, needs TLC”

I looked at the reviews yet took a chance. Yes, we'll situated, great for kids. The water park is great but needs a good scrub, especially since kids are in there. The basement kid friendly area is great, fun city I think, well nice fir the kids for sure. Room: Well, that needs cleaning, really cl… more

I looked at the reviews yet took a chance. Yes, we'll situated, great for kids. The water park is great but needs a good scrub, especially since kids are in there. The basement kid friendly area is great, fun city I think, well nice fir the kids for sure. Room: Well, that needs cleaning, really cleaning, we found dirt on the sheets, stains on pillow case, sofa had crumbs, wallpaper is peeling off, room smell moldy. Did I mention we stayed 4 days, and the cleaning lady only made up one of the beds in the room, dust on top of the mold. When crossed a cleaning lady on the hall, seemed as if they were avoiding us. Where is the safe in the room? There is none! What a maze to get to your room, corridor needs more light. Breakfast: tks God for the waffle ( first day great batter, then it was downhill) eggs forget it, sausages are not real. Staff: Amazing! As a long-time member, I expected more of a welcome. At times the front desk people were on their devices. Perkins attached to the hotel is brilliant Many hotels are close by, will take my loyalty elsewhere next time.

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