Residence Inn By Marriott Columbus Downtown

“An Exceptional Experience!”

Of my three Marriott stays in July and August, 2024, this Residence Inn was by far the best! I was there for about five nights for a Church Conference, and found the service to be exceptional. From my check-in with Titan and Beverly, to the courtesy extended by Chuck, our porter, my heart was kindl… more

Of my three Marriott stays in July and August, 2024, this Residence Inn was by far the best! I was there for about five nights for a Church Conference, and found the service to be exceptional. From my check-in with Titan and Beverly, to the courtesy extended by Chuck, our porter, my heart was kindly touched. Did I mention the kitchen staff provided a variety of delicious selections for their guests? College students were staying there preparing for their freshman year; however, the atmosphere was always tranquil. This was one of the best and blessed trips I’ve had in a very long time.💜

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“Z was amazing & incredibly accommodating !”

Z was exceptional! The service she provided was top tier. My friend & I arrived early and she was incredibly kind enough to give us a room for our early arrival. Z is very friendly & was able to provide recommendations throughout the town and give us a vibe check of the town. Super grateful to her … more

Z was exceptional! The service she provided was top tier. My friend & I arrived early and she was incredibly kind enough to give us a room for our early arrival. Z is very friendly & was able to provide recommendations throughout the town and give us a vibe check of the town. Super grateful to her and all the housekeepers for being so kind & welcoming!!

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“receptionist Z was the best”

Z was amazing! very welcoming, she told us about the local places to visit while in town. she shared the best food places, local attractions places to shop. she help us with an early check-in. she told us that history about the hotel and the area we are in.

“The good, the bad, but nothing ugly...”

We stayed one night to attend a concert at The Palace Theater. The front desk, valet and bar staff were all top notch. The building, particularly the lobby and first floor area, are super cool. They have done a good job keeping the architecture and various elements of the bank while making the spac… more

We stayed one night to attend a concert at The Palace Theater. The front desk, valet and bar staff were all top notch. The building, particularly the lobby and first floor area, are super cool. They have done a good job keeping the architecture and various elements of the bank while making the space function as a hotel. The location was also perfect for our needs. All being said, the reason I did not assign a higher rating is that the room left something to be desired. It was clean enough...the toilet, sink, bedding and most surfaces appeared to be properly cared for, however, the dusty shelf and dirty front of the dishwasher showed some corners were cut. (We did not use the shower during our brief stay.) The layout of the room was poor. The shower and toilet were in a closed room, but the sink was open to the rest of the room. I was afraid of waking my husband while washing my hands after a middle of the night restroom trip. I was also glad neither of us had to get ready beyond brushing teeth, as you had no privacy while using the sink and mirror. Very strange! There were many items in the room with significant wear and tear: a dented refrigerator, torn curtain sheer, peeling vanity, worn furniture. There were places in the ceiling that needed repair, but that I could overlook, as it comes along with a building of such age. Also, the large windows have so much character but they are horribly dirty, so you couldn't really enjoy it. We would stay here again if we needed to for the location, but otherwise, I would much prefer the Hilton owned hotels we normally visit.

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