Embassy Suites By Hilton Colorado Springs

“Its what you expect from a Hilton Property”

Clean and fresh room, the location not far from the Airforce academy, The free drinks are always good the only mark down was for years gone by the mgr reception was a great variety of items, very lacking these day, but its that way all over the map. And we stay with them a lot. So thats a corporate… more

Clean and fresh room, the location not far from the Airforce academy, The free drinks are always good the only mark down was for years gone by the mgr reception was a great variety of items, very lacking these day, but its that way all over the map. And we stay with them a lot. So thats a corporate ding not this location. Great breakfast that hasnt changed.

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“surly front desk staff”

The front desk staff--the ones checking you in, the ones giving the first impression!--were surly and unhelpful. We tried checking in 2 hours early due to my companion being ill. We were told the room we were assigned is not yet cleaned--despite 2 other rooms in our same booking being available to… more

The front desk staff--the ones checking you in, the ones giving the first impression!--were surly and unhelpful. We tried checking in 2 hours early due to my companion being ill. We were told the room we were assigned is not yet cleaned--despite 2 other rooms in our same booking being available to check in early (which they did). My friend is about to faint. Went to the restroom to puke. Finally talked to the cleaning staff about our problem--friend sick, needs to lie down and have access to bathroom--and they very nicely cleaned our room right then. Why didn't Front Desk do this?? They could SEE my friend was ill. I just don't get why you'd have the most unhelpful people at the front. Also, taking prime parking (about 8 spots) for the construction equipment at the expense of paying guests is REALLY stupid planning. Make the construction crew park their things out back, not people who are paying a lot to stay here. Poor management all around, quite frankly.

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“Hotel needs work”

The breakfast was delicious and had many choices. The view of the mountains from my room was beautiful. The hotel needs some major work though. The carpets in the hallways were worn and ripped in places and paint was peeling in places. The issues with this hotel did not happen overnight it is sad t… more

The breakfast was delicious and had many choices. The view of the mountains from my room was beautiful. The hotel needs some major work though. The carpets in the hallways were worn and ripped in places and paint was peeling in places. The issues with this hotel did not happen overnight it is sad that they did not keep up with simple repairs such as replacing the carpet and repainting . The Embassy Suites as a chain are not keeping up with the repairs and basic Maintenace at their hotels. I hope they stop letting their hotels fall into disrepair. I have always enjoyed staying at the Embassy Suites chain.

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