Homewood Suites By Hilton Atlanta Airport North

“We'd never book anywhere else in the ATL area!”

We've been staying here for around 5-7 years, visiting family who lives in ATL. We'd never book anywhere else. The staff is very helpful, friendly, and genuinely seem to care about their clientele. The main reason is this: Ms. Robin Bell, the Food Service Manager who leads the great team that p… more

We've been staying here for around 5-7 years, visiting family who lives in ATL. We'd never book anywhere else. The staff is very helpful, friendly, and genuinely seem to care about their clientele. The main reason is this: Ms. Robin Bell, the Food Service Manager who leads the great team that prepares their delicious breakfasts, does an OUTSTANDING job. We appreciate her talents in the kitchen, and so much more. She's always kind, smiling, and just makes me feel like I'm at home with my Mom. The only negative thing I think could help you improve is this... That left burner (food warmer) has been broken for at least 4-6 years. It's very heavy to open and close and makes a loud noise when setting it back down to close. It's very annoying for me trying to enjoy a quiet cup of coffee with the always delicious food. I can only imagine how annoying it might be for Ms. Bell and her team to fill it & check it. Why can't this get repaired? I hope it is by the next time we fly there. Thank you Ms. Bell and team. You all are awesome.

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“Decent Hotel Near the Airport”

I was pleasantly surprised by this Homewood Suites. It is very near the airport, but I never heard noise from planes taking off or landing. I reserved a king-studio, which had a galley kitchen vs. a separate bedroom/living room. The room was clean, just a little worn, but with all standard ameni… more

I was pleasantly surprised by this Homewood Suites. It is very near the airport, but I never heard noise from planes taking off or landing. I reserved a king-studio, which had a galley kitchen vs. a separate bedroom/living room. The room was clean, just a little worn, but with all standard amenities. The bed was very comfortable and the DirectTV and air conditioning worked well, even after a power surge which took out all the lights for a few minutes during the storm. Breakfast was adequate and hot. Check-in was quick, and the staff member who assisted me was ultra pleasant. She was also the person who handled my checkout the next day, and was just as pleasant for it it be early on Saturday morning. An added plus was that parking was free.

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“Started out with a bang, ended with bland”

We used this hotel as the starting and ending point for our family vacation. When we checked in the first time, we were greeted with the most amazing, gracious welcome I've ever experienced. From there, it went downhill. We stayed in room 301, a two-bedroom suite (great size for a family of four), … more

We used this hotel as the starting and ending point for our family vacation. When we checked in the first time, we were greeted with the most amazing, gracious welcome I've ever experienced. From there, it went downhill. We stayed in room 301, a two-bedroom suite (great size for a family of four), but the room needed updating and cosmetic touchups. When we returned from dinner, there was a security vehicle parked in the front, ensuring that only guests were using the lot. When I talked about this with the front desk, I learned it was due to the area not being the safest. "It is Atlanta, after all," is a quote from the front desk. The hotel uses large bottles of shampoo and conditioners to keep down litter (admirable) though the conditioner was empty. On our second stay, the greeting wasn't the warmest, though, to be fair, their key system was just coming back online. They were probably stressed from having to walk guests to their rooms. This time we stayed in 601, another two-bedroom suite. The front door latch was an oversized hole surrounded by a metal plate. There was a lot of play in the door. The security latch had obviously been relocated many times from all of the holes in the door frame. The room was also in dire need of cosmetic touchups and an update. Lastly, we found a stain (blood?) on one of the duvet covers. Again we found that the hair conditioner bottle was empty. The gym was the highlight. It wasn't fancy, but you could get in a good workout. The breakfast was bland and limited.

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