Residence Inn By Marriott Cincinnati Downtown The Phelps

“The Best Customer Service Ever!”

I would like to start off saying that this hotel has the best customer Service EVER! From the first day I walked in this beautiful establishment I was greeted with a great smile from that moment I knew our stay was going to be great, !To make a long story short I I came in town with my 10 year… more

I would like to start off saying that this hotel has the best customer Service EVER! From the first day I walked in this beautiful establishment I was greeted with a great smile from that moment I knew our stay was going to be great, !To make a long story short I I came in town with my 10 year old daughter who is artistic .We came to Cincinnati to visit with Children hospital and to visit the zoo. We stayed at the hotel for 3 days due to all the doctors appointments concerning my daughter, Every Morning Karen Greeted my daughter with the friendliest smile always took time to ,try to cheer my daughter up before she goes to her doctors appointments. My daughter is very shy she never smiles Ms. Karen always made my daughter smile, don't know how she do iit but what ever she did it works. I told Ms Karen she is a gem because my daughter rarely smiles. that morning I told Ms. Karen that we are going to the zoo to see the bears because my daughter love bears. We returned back to the hotel 2 hours later from visiting the zoo. Ms. Karen once again greeted us with her beautiful and charming smile, Ms Karen asked how was the zoo? I said we left early because the bears were not coming out due to whatever reason ,of course my daughter cried the whole ride back, The next day we were checking out and Ms Karen gave my daughter a teddy bear and some bubbles, this put the biggest smile on my child face, Ms. Karen had tears in her eyes when my daughter smiled and hugged her bear. I named the bear Care Bear I can't say enough about Ms. Karen all I know is that we will always stay at This location whenever we come to Cincinnati and it's all because the staff really cares about the guest. The Hotel staff are the Best! Please let Ms Karen Know that I appreciate all the kind words and most of all for showing love and compassion for my daughter She treated us like family and made us feel right at home..

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“Family trip!”

We stayed here and enjoyed so much. We came as a group of 13 and they were so accommodating to our party. For dinner, breakfasts. It was great. Angie and Tosha at breakfast were so kind to our children even making us plates while we had our hands full with newborn babies. Thanks so much for everyth… more

We stayed here and enjoyed so much. We came as a group of 13 and they were so accommodating to our party. For dinner, breakfasts. It was great. Angie and Tosha at breakfast were so kind to our children even making us plates while we had our hands full with newborn babies. Thanks so much for everything.

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“A gem in Cincinnati”

From the moment we were greeted when we checked in late at night to our regretted departure almost a week later, we felt welcomed and well-cared for. The property is in pristine condition and spotlessly clean. The entire front desk staff was helpful, and Karen was particularly so. She can make almo… more

From the moment we were greeted when we checked in late at night to our regretted departure almost a week later, we felt welcomed and well-cared for. The property is in pristine condition and spotlessly clean. The entire front desk staff was helpful, and Karen was particularly so. She can make almost anything happen! I don't know why anyone would pay more to be on the other side of the park. We'll always stay at the Phelps when we're looking for a hotel in the most beautiful corner of downtown Cincinnati.

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