The Langham

“Perfect wedding weekend at the Langham”

We held our wedding at the Langham and could not be more thrilled with the experience - for both ourselves and our guests. The Langham was the first venue we toured when looking and the service and care we received from our first visit was carried through the planning process and celebratory weeken… more

We held our wedding at the Langham and could not be more thrilled with the experience - for both ourselves and our guests. The Langham was the first venue we toured when looking and the service and care we received from our first visit was carried through the planning process and celebratory weekend. The Langham provides premier service to their guests and we truly felt like the only guests during our stay. Not only that, we felt the Langham really strives to create an experience for their guests and my now husband and I enjoyed many celebratory touches from the hotel that made the weekend all the more memorable. We can't wait to return.

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“Perfect stay for Chicago marathon!”

Booked the hotel at the last minute due to last minute decision to run the Chicago marathon. Everything exceeded expectations and I had an awesome run.

“Chicago marathon weekend”

The Langham hotel is absolutely beautiful. The location was perfect for watching the Chicago marathon.

“Lux Base for Chicago Exploration”

I'm a frequent Chicago visitor, but had never stayed at the Langham until a recent visit with friends. We had some issues during our stay that impacted my review rating here (detailed below), we will probably give the Langham another try next time we're in town. It's easy to give the hotel high m… more

I'm a frequent Chicago visitor, but had never stayed at the Langham until a recent visit with friends. We had some issues during our stay that impacted my review rating here (detailed below), we will probably give the Langham another try next time we're in town. It's easy to give the hotel high marks for: --Location. 10/10 for tourists/leisure travelers. It's easy to walk to any of the central loop landmarks from here: the Art Institute, Millennium Park, Navy Pier are close and Lincoln Park, the beach, etc. are walkable for anyone willing to put in a few extra steps. Lots of good dining and both Michigan "mile" and State Street shopping areas are an easy stroll, and if you are interested in the architectural boat tour, it is practically right outside the front door. --Room design. I travel a lot. Most hotel rooms are a blur at this point, but this one stood out. Shout out to the Langham interior designers: overall, it was one of the most well-thought-out & functional rooms I've ever stayed in. Lots of great touches: outlets in the right places, bathroom shelves & 'dressing area' layout just right, etc. Real luxury to me isn't ornate furnishings...it is having your basic needs anticipated and met. The room design caters well to both leisure & business travelers. [The one caveat: not a fan of the perky automated lighting - see below] --Front desk & concierge service. Friendly & efficient. The concierge gave us a list of restaurant recommendations when we asked, and they were spot-on. The front office's communication was also very good when we reported problems with our room - great text updates and follow-up. Where our stay fell from five stars to four: -Room lights popping on at night A section of the ceiling lights in the room kept turning back on at night and there was no discernible pattern to it...sometimes the lights would stay off for minutes, sometimes off for more than an hour at a time. But each time they'd pop back on, we'd be awake again. When we let the staff know after the first long night, they seemed a little dubious that it wasn't 'user error'. Ultimately, it didn't get fixed the first time around (though we didn't feel this was due to staff responsiveness - the randomness of the issue made it understandably tough to replicate/diagnosis). Eventually, an engineer came up & had to actually disconnect the set of lights that was causing the problem. --Lounge service/quality The corner hotel lounge was a nice place to sit, but service was rough both times we were there. While I rarely flinch anymore at hotel cocktail pricing, the Langham's cost/value ratio was also off-keel: small drinks served in sticky glasses for big $$$. --Compounding minor glitches There were a few other minor details that were out of sync during our stay: the shampoo pump top was broken, it was tough to get ice, etc. Hoping these negatives, however, were just our singular bad luck? Love Chicago, so a second visit to the Langham to test this theory is as good a reason as any to plan another trip back.

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