The Blackstone, Autograph Collection

“Nice hotel...service Meh”

The hotel itself is beautiful. The service is meh. When we reserved, we selected a room with two double beds on the reservation as we were traveling with my husband while he is traveling for business. When we arrived, after 4 pm, they did not have a room ready and we had to wait 20 mins for the... more

The hotel itself is beautiful. The service is meh. When we reserved, we selected a room with two double beds on the reservation as we were traveling with my husband while he is traveling for business. When we arrived, after 4 pm, they did not have a room ready and we had to wait 20 mins for them to get a room ready. Once they called us they said they only had a room with a King and they said they could send a rollaway bed. We waited for the rollaway to arrive and it didn't so we call to have one sent to the room and we were told it was $25 a day. I told the woman that when we checked in they told us that they were going to send one because we had reserved a room with two double beds. She replied, "That's a request. Not a guarantee, so if you want the rollaway, it's an extra $25." Even though I did not think that was fair, I had no choice since we are traveling with our son and we all can't sleep in a king bed. The room is nice, spacious with a fridge. They must hold on toilet paper for some reason because our room had a 1/2 used roll and no back up roll. The next day, no one cleaned our room so we had to call for some and they brought a roll. The next day they did clean the room, but didn't add another roll of tissue, so the next morning I had to call. The woman that answered said that she had no one to bring it to me but I could come down to the front desk. So I had to put on clothes and get decent to go downstairs - maybe 15 mins later or so. Once I get down there to ask for the toilet paper, the front desk person says oh I will call housekeeping and have that sent up to you. I was so confused and said I just called down and they told me to come down and pick it up. She looked confused and went in the back and I could hear her talking to someone else. Then a lady came from the back and peeked out at me (I guess to see what I looked like) and then went back and I could hear her say, I don't know but housekeeping is here. Sighhh.... Three nights down and two more nights to go. The other thing about the hotel is that whenever I had to call the front desk (except once) no one answers and then it puts you in a general cue to be placed on hold until someone answers. There is not much in the area, so we had to take the train or rideshare a lot to get to the area where there is a variety of restaurants and shopping. Overall, the rooms are nice, but I think this has left enough of a taste in my mouth to stay somewhere else the next time I come to Chicago.

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“Not worth the price”

The Blackstone has a great location for a weekend with kids. Close to museums, both Grant and Millennium Parks, Lake Michigan and great food. The hotel itself was disappointing. The wonderful service I read about in reviews was nowhere to be seen. Front desk was slow and not as personable as ... more

The Blackstone has a great location for a weekend with kids. Close to museums, both Grant and Millennium Parks, Lake Michigan and great food. The hotel itself was disappointing. The wonderful service I read about in reviews was nowhere to be seen. Front desk was slow and not as personable as they are at a Fairfield Inn. Bell staff useless, unless you need them to take your bag to the front desk after you have dragged it out of the cab and into the hotel. Room was comfortable, bathroom has that stupid ‘old hotel renovation’ trick of a barn door on the bathroom. Not luxurious. What shocked me was the hotel has no room service, and a very random schedule for the Spanish restaurant. Don’t think you will get a snack and something to drink at 3p. I’ve stayed at much nicer Autograph hotels. This one doesn’t make the grade.

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