Jw Marriott Chicago

“Great stay, will come back”

We stayed at the JW Marriott on a recent trip to Chicago. Room was big, very well-appointed, comfortable, well-lit, quiet, and clean. Bathroom was big and very clean, with ample room for our toiletries. Staff was extremely courteous and helpful. Had a good lunch at the restaurant. Great locatio… more

We stayed at the JW Marriott on a recent trip to Chicago. Room was big, very well-appointed, comfortable, well-lit, quiet, and clean. Bathroom was big and very clean, with ample room for our toiletries. Staff was extremely courteous and helpful. Had a good lunch at the restaurant. Great location. Would definitely stay here on future trips to Chicago.

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“Nice rooms, needs a few tweaks to be great”

Room is nice. Please get new hairdryers with more power and improve breakfast in your executive lounge by replacing one of the three types of eggs with breakfast potatoes and increasing the juice options. I recommend adding at least one of the following: cranberry, V8, smoothies.

“Convenient location within the Loop, but a cramped feeling and only adequate service”

Hotel Location & Check In: The JW Marriott Chicago was selected due to its convenient location being within the Loop and offering potential use of my platinum 5-night upgrade. But this was declined the day before arrival and inability to change within the cancellation period. My first impression … more

Hotel Location & Check In: The JW Marriott Chicago was selected due to its convenient location being within the Loop and offering potential use of my platinum 5-night upgrade. But this was declined the day before arrival and inability to change within the cancellation period. My first impression was negative, the hotel was surrounded by taller buildings and scaffolding and I experienced a long wait due to the computer reservation system being down with reservations entirely from paper printouts. Room: Upon walking into my room, my view was faced dead center with the wall of the neighboring office building, offering no privacy and absolutely no view, from top to bottom, left to right, office windows and a wall, close enough to see workers faces, quite depressing. The room had high ceilings and a spacious bathroom with a full glass shower and soaking tub, but the room felt slightly cramped and not like its posted mid 400 sq ft, more like low 300 sq ft. The bed was comfortable, but the pillows were flat and needed 3 to 4 stacked. The desk was narrow and faced directly to the wall. Lounge: The lounge was on the top 12th floor, also with no view, and offered several hot selections for breakfast and hors d'oeuvres Sunday through Thursday evenings. Mondays to Fridays were business-like and peaceful, but weekends and holidays were packed with families with young children. The one guest policy was obviously not enforced. The lounge was closed and locked at noon on Friday and Saturday. Amenities: The gym was well stocked with free weights, machines and treadmills, but it was in the basement, along with a pool, with no natural light. Service: Service was adequate, quick upon request, but not proactive. Staff in general were not outwardly friendly and smiling, only a few exceptions. My room was made up after 4PM for each of the 6 nights, once it was skipped, inconsistent with the stocking of water/towels, and once I had to call to request service. Overall - Would I stay here again - Likely not, the convenient location was outweighed by the many inconveniences and being in a cramped-feeling room/working space and no view.

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