Hilton Rosemont Chicago O'hare

“Excellent Service!”

Pleasantly surprised with this airport hotel. The rooms are very clean, nice lobby and comfortable outdoor sitting areas. Nice amenities and great customer service from Alexis and Banessa at the front desk. They are also pet friendly and only 5 minutes away from the train station.

“Enjoyed the stay, but $5 for a candy bar?!”

Stayed 3 nights for a conference near by. The staff was courteous and professional and the rooms were clean. The price was very reasonable and the bar downstairs was a nice place to relax. My only beef was the cost of the items at the sundries store. $5 for a candy bar! I understand the need to mak… more

Stayed 3 nights for a conference near by. The staff was courteous and professional and the rooms were clean. The price was very reasonable and the bar downstairs was a nice place to relax. My only beef was the cost of the items at the sundries store. $5 for a candy bar! I understand the need to make money, but that is a bit greedy.

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“Good Hotel for Attending a Convention.”

Stayed for a three day weekend to attend a convention. Check in was easy and fast on the app and worked well for parking and room access. Private secure parking is a plus however it is very expensive at $37 per night. Parking garage is connected to the hotel by a series of sky bridges although e… more

Stayed for a three day weekend to attend a convention. Check in was easy and fast on the app and worked well for parking and room access. Private secure parking is a plus however it is very expensive at $37 per night. Parking garage is connected to the hotel by a series of sky bridges although entry into the hotel is awkward having to take a small elevator down to the first floor before taking another set of elevators up to the rooms. Room was well appointed but had two double beds. Not sure why hotels have double beds anymore because they are not large enough for two average sized adults. Hotel has three elevators although one of the three was occasionally broken during our stay. Starbucks in the lobby which was nice and could be charged to the room. However the Hilton Honors food and beverage credit was oddly applied to the final bill so members should pay attention to this upon check out. Also had an odd and unprofessional experience requesting a late check out. I was first told rather rudely that a late check out wasn't possible, then they checked my room number and status and then grudgingly offered a 2 PM checkout. I wasn't happy about it but accepted it as better than nothing. Marriott guarantees me a 2 PM checkout and I often have no issues getting a 4 PM checkout so Hilton is loosing out when honoring that benefit although Hilton does have a monopoly on hotels near the Rosemont Convention Center.

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