Chicago Marriott Downtown Magnificent Mile

“Great Location”

We enjoyed our 3-night stay at this Courtyard. The location was perfect and allowed us to walk to the Art Institute, Millennium Park, and restaurants. The room was quite large compared to other Courtyard's we've stayed at but needed a new mattress. We enjoyed happy hour drinks at the bar. The… more

We enjoyed our 3-night stay at this Courtyard. The location was perfect and allowed us to walk to the Art Institute, Millennium Park, and restaurants. The room was quite large compared to other Courtyard's we've stayed at but needed a new mattress. We enjoyed happy hour drinks at the bar. The service was quite slow for breakfast at the Copper Fox restaurant the 1st morning but was better the 2nd morning. Note: Self parking is $59/day - we ended up leaving the car parked in the structure and walked or took taxis or Uber to get around Chicago.

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“Mag Mile Easy”

Loved the location on Michigan Avenue as close to many sites and restaurants. The huge lobby bar/ lounge was a terrific place to hang out, meet friends and have a cocktail before dinner. Room was clean and decorated in a sleek, sophisticated manner. Only reason I knocked off a star was because in t… more

Loved the location on Michigan Avenue as close to many sites and restaurants. The huge lobby bar/ lounge was a terrific place to hang out, meet friends and have a cocktail before dinner. Room was clean and decorated in a sleek, sophisticated manner. Only reason I knocked off a star was because in the hallway near our room there was a crumpled up, used mattress pad on the floor. It was there for 3 of the 4 days we stayed despite reporting it on day 2. Plus side our housekeeper cleaned our room perfectly and very early each day so when we got back from a day of sightseeing we could relax.

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“Endless unnecessary struggles”

Endless struggles From the moment we walked in until we checked out, our 3 nights stay was full of unnecessary struggles in order to get what we were entitled to in the first place as Titanium Elite members. I feel the basic problem is the front desk staff who really don’t care too much. The one t… more

Endless struggles From the moment we walked in until we checked out, our 3 nights stay was full of unnecessary struggles in order to get what we were entitled to in the first place as Titanium Elite members. I feel the basic problem is the front desk staff who really don’t care too much. The one that checked us in made it very clear that she was simply waiting for her shift to be over…and thus refused to give us breakfast vouchers or an upgrade by falsely claiming they were sold out. Luckily we met Devine the manager who was professional and attentive and upgraded us. We later met another manager , Emma, who assisted us with the breakfast issue. On our last night we were granted a late checkout ( as Titanium we are entitled to 4pm ) and we asked and got an extra hour. BUT, at 4:06 , our phone rings and we received an intimidating phone call from someone called Rico who told us that “ either we left the room immediately or he will charge us an extra 100$”. We were shocked by the way he talked and by the fact that he wasn’t even willing to listen. Again , another call with another manager who sorted everything . 3 nights and so many struggles simply because the front desk staff doesn’t really care. Luckily they have very nice and professional managers to sort things out but it shouldn’t be like that. We were left with a very unpleasant feeling.

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