Residence Inn By Marriott Buffalo Galleria Mall

“US Shopping Trip, Perfect location!”

I booked this location for my mum and I for a two day US shopping trip and it was the right choice. The location is perfect (close to the Walden Galleria Mall and the Target is just across the road). You could walk to Chic Fila and the room had a table and kitchen which was great for takeout. Are… more

I booked this location for my mum and I for a two day US shopping trip and it was the right choice. The location is perfect (close to the Walden Galleria Mall and the Target is just across the road). You could walk to Chic Fila and the room had a table and kitchen which was great for takeout. Arenez, trainee (not sure of the spelling) checked us in and was great! She was very welcoming, acknowledged my Marriott status (platinum) and was able to give a late checkout which came in handy for ensuring we had crossed at the right time. The breakfast was good with a selection of hot (eggs, hash browns, etc ) and cold items served just off from the front desk. We really enjoyed the oatmeal selection.

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“Fine stay”

This was an overall fine stay at the residence inn. We have stayed here before, and it is a comfortable hotel with full kitchens, which is great when you’re staying for more than a night or two. We stay here as we visit family. The main reason I am not giving this a fantastic review is because, our… more

This was an overall fine stay at the residence inn. We have stayed here before, and it is a comfortable hotel with full kitchens, which is great when you’re staying for more than a night or two. We stay here as we visit family. The main reason I am not giving this a fantastic review is because, our bathroom flooded because as my daughter took a shower, it turned out that a massive ball of hair was blocking the drain, which I had to fish out with my hand to stop the flooding. That was clearly less than pleasant. However, when I told housekeeping, they were extremely accommodating and cleaned up the rest of the problem right away. Our room was definitely showing a little bit of wear and tear, but overall it’s still a good place to stay. And the rates were better than most of the places nearby. I like this location because it is so central because we visit friends and family all over the Buffalo area. Given that it is right off I 90, it is fairly easy to zip on and get wherever we need to go.

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“Average for hotels, could be better as a Marriott”

The rooms here serve their function, but clearly need some maintenance and updating. The bottom drawer of the dresser in the one bedroom suite I had was nearly inaccessible because it did not have a handle. There was dirt/dust caked on the wall near the vent. The shower pipe moved inside the wall w… more

The rooms here serve their function, but clearly need some maintenance and updating. The bottom drawer of the dresser in the one bedroom suite I had was nearly inaccessible because it did not have a handle. There was dirt/dust caked on the wall near the vent. The shower pipe moved inside the wall when I tried to adjust the shower head (which was also spraying water where it was screwed onto the pipe). The mattress in the pull-out couch had three very large stains that appeared to be from juices or other food. Also, many of the lights were dim and nearly all of them had to be on for the space to feel well-lit (i.e. not tripping on the edge of the pull-out couch). On the plus side, the showers always had warm water, the bed was comfortable, a nice variety of food was offered at the hot breakfast in the morning, and there was plenty of space in the rooms themselves (as expected at a Residence Inn). My parents experienced similar concerns with the lighting and had trouble with the functionality of their closet doors. A thorough maintenance review (or even better, a renovation) of the rooms would improve this facility greatly. The staff interactions we had were very transactional without extra conversation except the woman who first checked us in when we arrived. So thankfully no rude interactions, but also not warm and welcoming.

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