Description
Facilities: The hotel has a lift and features 127 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are … more
Meals: Dining facilities include a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day. Staff are also happy to provide children's meals.
- Parking
- Parking
- Wi-Fi
- Complimentary Wi-Fi
- Gym and SPA
- Gym
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Tumble dryer
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Entertainment
- TV lounge
- Shops in hotel
- Computer room
- Aerobics
- Smoking
- No smoking allowed anywhere in the hotel
- Services
- Safe
- Iron
- Newspapers
- Cash machine
- Fax / Photocopier
- Luggage storage
- Public bathroom
- Sun terrace
- Coffee machine
- Security service
- Microwave
- Coffee maker
- Hair dryer
- Banquet and event room
- Seasonal outdoor pool
- 24-hour gym
- Serviced office
- Conference centre
- Meeting rooms
- Bars
- Café bar
- Bar
- Tea and coffee in common areas
- Swimming pools
- Sunbeds
- Activities
- Water park
- Golf course
- Accessibility
- Wheelchair-friendly access
- Deposit:
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- General
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Good to know
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Very good
Based on 1125 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
Showing 5 featured reviews out of 1125 TripAdvisor reviews
M
Monarchteacher2
Cross Hill, South Carolina
29/10/2024
“Charlotte’s Finest”
The concierge Carol is a gem! She calms a nervous travelers like myself and is so accommodating with questions and comfort for Hyatt’s guests. Our room was clean and smelled so fresh! She reserved a spot on the Airport shuttle bus too. You are well taken care of with Carol.
M
Micheal S
Gastonia, United States
01/10/2024
“Hurricane stay”
Once reservation issue was fixed everything was awesome. The staff was extremely apologetic about us going into a dirty room that someone was staying in and quickly got us another room that was the same as the other. The night clerk was amazing and had a great attitude
J
jddehoyos14
31/10/2024
“Doing More with Less”
Overall good cleanliness and atmosphere. Small lobby, small bar, small menu, and the bartender is also the cook so make sure you order another drink before your food order. Don't pay for parking until you register and then you get free parking. Location is kind of tucked away.
S
SergeA675
Houston, TX
19/10/2024
“Understaffed ”
The hotel is a typical Hyatt Place in a worse than average condition. It's a little noisy at night as we've heard quite a few emergency sirens. The breakfast was a disaster though. It was understaffed and as a result there were no plates or cups available. Some food was absent too like oatmeal. The… more
R
Rhonda W
01/10/2024
“I will give grace because of the Hurricane”
I will give grace because the Hurricane Helene was causing havoc but some of the front desk workers have poor customer service. The GM is amazing and singlehandedly worked to get guests taken care of while others continue to arrive from the airport and off the street for a safe haven.