Charlotte Marriott City Center

“Good location, good staff experience but short of a 4 star hotel. Pick an even numbered room to beat the street noise”

Pros - terrific staff. - location is excellent - room service was fine. In a 4 star hotel I still expect actually plates and silverware. I got plastic utensils and.a handful of cocktail napkins (though I only ordered a burger) - large gym Cons: - Hotel is advertised as a four star. Maybe 3.5. -… more

Pros - terrific staff. - location is excellent - room service was fine. In a 4 star hotel I still expect actually plates and silverware. I got plastic utensils and.a handful of cocktail napkins (though I only ordered a burger) - large gym Cons: - Hotel is advertised as a four star. Maybe 3.5. - pick a room on the even side of the hotel. The even numbered rooms front the Main Street and Charlotte has a street racing problem. Every night was a battle with the noise. - Hallways are dirty. I was there for 4 days. Never saw a vacuum on my floor. The carpet needs attention. - Not a great hotel for working in the room. WiFi was good but while there was a table there was no chair. Sure there was a couch and a flat table that could sit on but come on - I am not posting up at a Marriott to write a middle school term paper. A chair is an important add - A large gym but none of the 6 stationary bikes actually worked. (No electronics) I might stay here again if the location is completion price but otherwise I’d seek out the bohemian or the JW.

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“A Really Nice Hotel”

My husband and I came here for 3 nights so we could go to the Nascar Hall of Fame. The hotel is located uptown close to museums and restaurants. We were gifted these nights by another family member so we had access to the M lounge. The positives: 1) The staff manning the front desks are fabulous… more

My husband and I came here for 3 nights so we could go to the Nascar Hall of Fame. The hotel is located uptown close to museums and restaurants. We were gifted these nights by another family member so we had access to the M lounge. The positives: 1) The staff manning the front desks are fabulous. They're patient and upbeat, and were so helpful with directions and places to go. 2) STOKES: This is the restaurant in the hotel. It's farm-to-table and delicious. The staff here is also great (Emily and Maria were our servers each night). We ate breakfast and dinner here twice. 3) The rooms are cool and you can control the AC. The beds are SUPER comfy with nice linens. I also liked the layout of the room. The shower always had hot water. We really liked the room. 4) Everything is incredibly clean. Like, sparkling clean. All of this would have made it a 5 STAR hotel. But......for me the noise level was tough. The lobby / bar area is very loud, to the point where you have to shout a little to be heard at Stokes. It has something to do with the acoustics. And being that this is the center of the city, you can hear traffic, loud music......a little of everything even late at night. I woke up a lot. Also, parking is so expensive. The guys running it are great, but it's $58 a day. You don't have to valet, but it's recommended. Lastly, the M lounge: Nice and quiet, also super clean. We had access to a free breakfast, and then snacks and desserts. It's quite nice in there. The food, however, is not that good. We had breakfast there once and then ended up at Stokes both mornings. BTW...we saw in some reviews that there were elevator issues. We had none. We never had to wait!

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“Beneath the brand”

Not what I expect in a Marriott. 1. Linoleum floors? Is this Motel 6? 2. Please note there is no pool. 3. Only parking option is valet. $69/day. Then they add over $6 for the privilege of using their app to pay (and which is the only way you can pay). They don’t tell you this when you hand over … more

Not what I expect in a Marriott. 1. Linoleum floors? Is this Motel 6? 2. Please note there is no pool. 3. Only parking option is valet. $69/day. Then they add over $6 for the privilege of using their app to pay (and which is the only way you can pay). They don’t tell you this when you hand over the car 4. “M Club”. I’m not a coffee snob. At all. But the coffee is undrinkable. Bitter. The worst I’ve had ever. Had to go across the street and buy Starbucks. And nobody monitors. It is unstaffed, so you have to go searching the kitchen for someone to replace the urn. Danish were gone at 9:15 on Saturday morning. Scrambled eggs pot of solid dry cement eggs. From powder, I think. Awful. This is the “Club” level? 6. There is no pool in case you assumed there would be one. Go to the JW or anywhere else. This place is below the brand by a long shot.

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