Hampton Inn & Suites Cape Cod-West Yarmouth

“Lovely hotel”

Lovely hotel. Staff was very nice and helpful especially during breakfast time. Staff made sure to tend to guests requests ASAP. The 8pm cookies were delicious and a hit with kids and adults. Nice touch!! Small details were also appreciated like game and books in lobby, cold water, coffee available… more

Lovely hotel. Staff was very nice and helpful especially during breakfast time. Staff made sure to tend to guests requests ASAP. The 8pm cookies were delicious and a hit with kids and adults. Nice touch!! Small details were also appreciated like game and books in lobby, cold water, coffee available all day long and personal items in the ladies bathroom in the lobby. I would recommend hotel and stay here again.

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“Not as happy at this Hampton Inn! no receipt no smart TVs. Weak coffee and staff so so”

We have stayed at many Hampton Inn hotels and love them all! I've never felt the need to review them, but I will review Hampton Inn & Suites Cape Cod-West Yarmouth - the hotel itself is clean and visually pleasing. The staff was okay - if I am to compare to the other Hampton Inn staff, I would s… more

We have stayed at many Hampton Inn hotels and love them all! I've never felt the need to review them, but I will review Hampton Inn & Suites Cape Cod-West Yarmouth - the hotel itself is clean and visually pleasing. The staff was okay - if I am to compare to the other Hampton Inn staff, I would say the West Yarmouth staff is not as accommodating. I'm usually greeted very enthusiastically upon check in-- and often times I am sent a text soon after asking if everything is good? I didn't receive a text here - and also the TV was not receiving a signal so I requested maintenance. While we were out- the TV situation was addressed as when we returned there was a signal and TV operating. However - the TVs aren't smart tvs! all of the other Hampton Inn TVs are smart enabled - which is nice for the traveler who does not like regular cable tv. So heads up-- Hampton Inn & Suites Cape Cod-West Yarmouth does not have smart TVs or if they do- our room didn't have one. Upon checkout- I asked that the receipt be emailed to me (in lieu of printing) - I usually receive it by the time I reach the parking lot, but did not receive one at all from my stay at Hampton Inn & Suites Cape Cod-West Yarmouth. For these reasons, although they seem minor, don't reflect the consistency that the other Hampton Inns have shown. Two additional details I just recalled - there was a large group in the lobby on Sunday morning about 5:30- waiting for a bus for a tour. The lobby cafe that is to open at 6:00 am opened at 6:00 AM SHARP. That's fine, but it should have opened a bit earlier to accommodate this large group of people. Other Hampton Inns will do that - if everything is ready, they will open a bit earlier. One other detail..... the coffee is EXTREMELY weak. Watered down both the "light" and the "dark" roast. I have encountered none of these "minor" issues at any of the other Hampton Inns.

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“Unfortunately, it wasn't all so good!”

I will say I have never given a trip advisor review or ever went back to the hotel to complain but we didn't have much of a choice. I have given the manager at this hotel 3 times to respond via email and received nothing so here we go.... We checked in late, 2 adjoining rooms which originally we… more

I will say I have never given a trip advisor review or ever went back to the hotel to complain but we didn't have much of a choice. I have given the manager at this hotel 3 times to respond via email and received nothing so here we go.... We checked in late, 2 adjoining rooms which originally weren't available but they ended up accommodating, which was GREAT and much appreciated. OF course, my mother in law, daughter and niece opened up there comforters to find crumbled cheez -its (or something) similar. I called down and asked if we can make the bed with new sheets, she said of course and pleas know that points will get added to your account for this as it is so wrong that it wasn't cleaned. So we took the old off and got new, great, we move on! We were here for 4 days and in this 4 days the same room was not cleaned, beds made, etc. They do every other day which is perfectly fine BUT at least do it. Our joining room door was open so not quite sure how they missed it. So next time I went down, I said something about the cleaning to see if they could do it that day - garbage was overflowing etc. They said of course and apologized. Come back, still no cleaning and yet again... the front desk person assured me the manager will reach out to me so he gave me her card and information to email her. More than anything I wanted to manager to know what was happening. My mother-in-law pretty much eats only oatmeal everyday so by 8 am the oatmeal was gone so she was setting her alarm for 6:30 am and going to sit by herself and eat oatmeal before it ran out because there is only 1 cook in the back they couldn't replenish, once it's gone, it's gone! You can always wait on line for a waffle, but she doesn't eat that. Other than the one room mishap - which is HUGE to me, cleanliness is KEY to where we choose to stay and missing Oatmeal for breakfast unless you are super early the place is great and staff were wonderful. I am going to DING the Manager just because I tried to reach out 3 times via email in hopes for a response and didn't get it so that is really dissapointing. I wouldn't say NOT to stay here but I will say check the sheets really good and check under the furniture there was also a dirty plastic cup and empty snack bag (No, not the cheez-its).

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