Description
Facilities: The hotel has a lift and features 182 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessi… more
Meals: Dining facilities include a restaurant, a caf and a bar. A generous breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.
- Parking
- Parking
- Parking near the hotel
- Valet parking
- Pets
- Pets allowed
- Wi-Fi
- Complimentary Wi-Fi
- Restaurants
- À la carte restaurant
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Services
- Indoor pool
- Breakfast room service
- Room service
- Safe
- Iron
- Newspapers
- Cash machine
- Fax / Photocopier
- Luggage storage
- Security service
- Microwave
- Coffee maker
- Hair dryer
- Banquet and event room
- Wedding service
- Cot
- 24-hour gym
- Serviced office
- Conference centre
- Meeting rooms
- Gym and SPA
- Gym
- Spa
- Jacuzzi
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Self-service laundry
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Multilingual reception staff
- Porter service
- Entertainment
- Pool table
- Shops in hotel
- Aerobics
- Bowling
- Smoking
- No smoking allowed anywhere in the hotel
- Bars
- Coffee shop
- Bar
- Tea and coffee in common areas
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 4.00 pm h — Check-out before: 11.00 am h
- Minimum registration age without supervision
- 21
Good to know
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Very good
Based on 1686 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Buffalo - Ny
Showing 2 featured reviews out of 1686 TripAdvisor reviews
Z
Zeec201457
22/11/2024
“Great stay”
Nice hotel. Spacious rooms. Friendly staff. Close to the highway to go up to Niagara and Canada. The pool was a hit with the kids. It would be even better if there was warm water in the pool. Breakfast had a lot of varieties. I recommend this hotel to those with children.
J
jillbQ7731KR
Roanoke, Virginia
16/08/2024
“Stay elsewhere where customers feel appreciated.”
WOW. Where to start? Certainly not up to Hilton standards. Grounds, interior were lovely. The people, not so much. The valet guys were WAY more interested in their potholes and weekend plans than helping us. I asked for a cart, and one of them pointed inside and told me it was probably in the corne… more
WOW. Where to start? Certainly not up to Hilton standards. Grounds, interior were lovely. The people, not so much. The valet guys were WAY more interested in their potholes and weekend plans than helping us. I asked for a cart, and one of them pointed inside and told me it was probably in the corner,. REALLY?!?!! I thought that was the JOB of the bellman, which he was! Valet guys do NOT like in/out service. No place for smokers to stand. Evening reception, for non-drinkers like us, was a complete waste! No “mnocktails”, no diet drinks, but I was offered a bottle of lukewarm water! The “snacks were stale pretzels or goldfish with 3 year old hummus. crackly looking, you know? Later, we were too tired to go out to dinner, but we thought we would try the restaurant downstairs. It is open until 10. At 9:11 we arrived at the hostess stand. There was another couple standing there. We ALL waited until 9:27 without seeing anyone- no hostess, no bartender (one of the patrons had been tryin to pay his bill since we got there!), and only 2 waitresses that were mainly concerned with a large outside party. So, at 9:27, this guy from the bar gets up and says, are you guys waiting for a table? Great deduction! He explained that he was off-the-clock, but he would check and see if the kitchen was still open,. I told him all signage says open until 10. he said it really didn’t matter. Sometimes the kitchen guys got tired and shut it down. We got no food that night. We went for breakfast the next morning,. So crowded that people were standing up! Holding their plate, the drinks on various dirty dish trays, and having their breakfast. I asked for a tray, so I could get our food and take it outside. The employee was quite curt when he said NO!!! We didn’t do that! I asked what, have trays? Anyway, that was a bust too. For over $300 nightly rate and long time Hilton honor member, I seriously expected more. Like, as a human I think I expected more! Do better people!
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