Embassy Suites Buffalo

“Stay elsewhere where customers feel appreciated.”

WOW. Where to start? Certainly not up to Hilton standards. Grounds, interior were lovely. The people, not so much. The valet guys were WAY more interested in their potholes and weekend plans than helping us. I asked for a cart, and one of them pointed inside and told me it was probably in the corne… more

WOW. Where to start? Certainly not up to Hilton standards. Grounds, interior were lovely. The people, not so much. The valet guys were WAY more interested in their potholes and weekend plans than helping us. I asked for a cart, and one of them pointed inside and told me it was probably in the corner,. REALLY?!?!! I thought that was the JOB of the bellman, which he was! Valet guys do NOT like in/out service. No place for smokers to stand. Evening reception, for non-drinkers like us, was a complete waste! No “mnocktails”, no diet drinks, but I was offered a bottle of lukewarm water! The “snacks were stale pretzels or goldfish with 3 year old hummus. crackly looking, you know? Later, we were too tired to go out to dinner, but we thought we would try the restaurant downstairs. It is open until 10. At 9:11 we arrived at the hostess stand. There was another couple standing there. We ALL waited until 9:27 without seeing anyone- no hostess, no bartender (one of the patrons had been tryin to pay his bill since we got there!), and only 2 waitresses that were mainly concerned with a large outside party. So, at 9:27, this guy from the bar gets up and says, are you guys waiting for a table? Great deduction! He explained that he was off-the-clock, but he would check and see if the kitchen was still open,. I told him all signage says open until 10. he said it really didn’t matter. Sometimes the kitchen guys got tired and shut it down. We got no food that night. We went for breakfast the next morning,. So crowded that people were standing up! Holding their plate, the drinks on various dirty dish trays, and having their breakfast. I asked for a tray, so I could get our food and take it outside. The employee was quite curt when he said NO!!! We didn’t do that! I asked what, have trays? Anyway, that was a bust too. For over $300 nightly rate and long time Hilton honor member, I seriously expected more. Like, as a human I think I expected more! Do better people!

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