Hilton Promenade At Branson Landing

“Very nice, although pricey”

Stayed 3 nights here for a business trip. This review is mostly positive, as the hotel has a great location, is extremely clean and the room was very comfortable. Huge bathroom with a massive shower and lots of the expected amenities. My reservation came with a voucher for breakfast at the rest… more

Stayed 3 nights here for a business trip. This review is mostly positive, as the hotel has a great location, is extremely clean and the room was very comfortable. Huge bathroom with a massive shower and lots of the expected amenities. My reservation came with a voucher for breakfast at the restaurant across the street, which I ate once, and it was very good. One thing that I think this hotel needs is a better tv option. The tv has limited channels, and no way to connect a video game I had brought, or any way to use streaming services. Most hotels now have those options, and for $350 a night, I expected that. Still. I had a good night sleep and no problem with noise or temperature. It’s a nice, but pricey stay that needs just a little more in room tech options in 2024

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“4.5-5”

Amenities, food, property, and location are the best in the area. I was overcharged in room service over the weekend. I attempted to come up with a resolution with the desk and they weren’t very helpful. I was told to contact accounting during their business hours but wasn’t provided with a card, e… more

Amenities, food, property, and location are the best in the area. I was overcharged in room service over the weekend. I attempted to come up with a resolution with the desk and they weren’t very helpful. I was told to contact accounting during their business hours but wasn’t provided with a card, email, or way to contact them even after I asked. When I tried to contact room service directly they did not answer and sent me back to the desk and then to voicemail. It’s only 10 dollars and not a big deal but says a lot about guest services. I will absolutely stay again but will be wary of charges and payment methods I choose to use.

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“Not So Family Friendly”

I, like many others, booked this for the location and because they could accommodate a family of 6. Pros, close to downtown Branson shops, spacious room with kitchen and balcony. Staff were friendly & helpful. Cons, pricey to not include breakfast, free coffee, nor complimentary parking. The ho… more

I, like many others, booked this for the location and because they could accommodate a family of 6. Pros, close to downtown Branson shops, spacious room with kitchen and balcony. Staff were friendly & helpful. Cons, pricey to not include breakfast, free coffee, nor complimentary parking. The hotel doesn’t serve breakfast. You have to go across the street & train tracks to the Hilton to get breakfast. And, the parking garage is opposite side of the complex to the family suites. Fortunately my 4 children can now carry / pull their own luggage. It was a decent walk from the garage through the main building to a different building. The extra bedding for the sleeper sofa wasn’t in the room but they did bring it in a timely manner. Room was dated. I would not stay here again but it may work well for others. For the same price, I’d book 2 rooms at the Hampton or similar type property and have breakfast, coffee, & parking included in the price.

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“Good hotel with an appalling check in experience.”

The hotel is good. Good location, good room. Close to restaurants. It’s not near all the Branson shows. Our check in experience was dreadful. Checking was 4pm. We arrived at 3.40pm on Saturday 17th August (management take note) and were told we would be charged an early check-in fee of $50. Really!… more

The hotel is good. Good location, good room. Close to restaurants. It’s not near all the Branson shows. Our check in experience was dreadful. Checking was 4pm. We arrived at 3.40pm on Saturday 17th August (management take note) and were told we would be charged an early check-in fee of $50. Really! $250 a night and $15 for parking. The receptionist was female and was surly, unfriendly, chewing gum and totally not customer focused (management work out who it was). This enforcement resulted in a long line of people checking in at 4pm which was totally unnecessary. A previous reviewer has brought this issue up and the manager said they would deal with this. Nothing has changed. Really poor from this Hilton hotel.

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“Location is what you are paying for”

I used to live in Branson during the hey day and before the landing really existed. I took the recommendation of a friend to stay here and we are Hilton members. We did online check in and said we would arrive at 4. We arrived at 4:15, stood in line for a while as we needed a key to access the gar… more

I used to live in Branson during the hey day and before the landing really existed. I took the recommendation of a friend to stay here and we are Hilton members. We did online check in and said we would arrive at 4. We arrived at 4:15, stood in line for a while as we needed a key to access the garage. We were told our room was not ready as the hotel was full. Not acceptable. You clean your arrival rooms before your stay overs. Almost 2 hours later we were told there was an upgraded room available if we would like to move to that room or wait for our reserved room type. The word complimentary was left out of the response. At over $300 plus $15 parking and no access to a luggage cart and having to walk from the garage, through the lobby, outside to the next building - I was not impressed with the Hilton level of service. We didn't arrive early and try to check in, we were within 1/2 hour of stated arrival time. The room is nice, the beds are 2 different heights- like a 3" difference between them that is comical. I'm so disappointed with the service upon arrival that I will rethink Hilton as my first choice.

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