Embassy Suites By Hilton Tampa Brandon

“Wife and I went to restaurant and ordered food and drinks”

Service by the waitress, Tracey was outstanding! She was very friendly and outgoing and remembered our specific orders and went above and beyond to make us feel appreciated! Definitely will recommend friends and coworkers to visit the restaurant when they stay at hotel!

“Great Hotel / Great Value”

Very professional staff. Especially Miss Millie that works the breakfast area in the morning. She is super friendly and helpful. Miss Millie will put a smile on your face to start your day. This will be my new hotel when I stay in the Tampa area.

“Feels like a family visit”

Comfy clean room with space to spread out. Free convenient parking. Wonderful omelette station each morning. Restaurant was open with very tasty options. Nice happy hour too! Nice bathroom and an updated shower. Fantastic staff - standouts Mariela, Millie, and Jack make you feel like family!

“Outstanding Customer Service”

We checked into this hotel initially for two nights following our mandatory evacuation from Madeira Beach due to Hurricane Helene. Being from Scotland, and not used to hurricanes, we evacuated as soon as our phones gave us the alert. We wanted further inland than Tampa as we were being advised th… more

We checked into this hotel initially for two nights following our mandatory evacuation from Madeira Beach due to Hurricane Helene. Being from Scotland, and not used to hurricanes, we evacuated as soon as our phones gave us the alert. We wanted further inland than Tampa as we were being advised that Tampa might be affected as well. We found Embassy Suites by Hilton, Brandon, checked the area for closeness to main roads and also things to do and decided to stay here. From the moment we walked through the doors, we knew we had made the right choice. From Dustin, Assistant General Manager, who we had spoken to on the phone about our situation, to Patrick and Matthew who checked us in, again aware of our situation, everyone was friendly, professional and extremely accommodating. The hotel was full of evacuees, all in the same position, wondering whether we would be back in our original accommodations prior to the alert. ALL the staff made everyone feel at home and at ease. They went above and beyond what was required of them and my husband and I will be forever grateful. The two room suites are spacious and have everything you need including a mini kitchen. There is a small shop in the lobby with various food stuffs, drinks and toiletries, though we never had need to use it as the hotel had put on so much for all their guests. From 5.30-7pm every night in the bar/restaurant each guest is entitled to two alcoholic drinks in the form of beer, wine or spirits. There is unlimited free soda and water courtesy of a soda machine. They also put on free snacks during this time every night. The actual night of the hurricane, they offered us all a free meal consisting of beef stew, beans, rice, collard greens and the most delicious cornbread! The chef was always present making sure everyone was catered for one way or another. The waiting staff for both breakfast and in the evenings were super efficient and very friendly. The bar staff were fabulous. And not forgetting house keeping who did an amazing job in an extremely full hotel. Dustin was always available, making sure guests were ok and talking to them, probably hearing the same story from every person, but never seemed rushed not to check in on us at breakfast or evening reception. The breakfast is pretty amazing considering it’s included in the price. The eggs were always fresh and fluffy, the bacon crispy and the choice of other hot foods from waffles and pancakes all freshly made, a made to order omelette station, delicious prepared fresh fruit, cereals, yoghurts, pasties and breads, fresh orange and other juices, coffee, tea honestly you need to lie down after breakfast! There is a pool though we never used it, it looked a lovely and clean area. There is also a laundry room with washers and dryers. There is a fabulous mall less than 3 minutes away and a Top Golf and cinema. Due to the devastation to Madeira Beach we obviously could not return to our rental and we were allowed to stay on in the same suite for an extra three nights until our flight back to Scotland. This hotel and in particular its staff deserve recognition for what they did to make their guests, not to mention all the gorgeous dog evacuees too, feel safe and looked after as much as they could. God forbid, but if we ever have to evacuate again, we will only head to one place and that’s the Embassy Suites, Brandon and let Dustin and his fabulous team take care of us. From the bottom of our hearts, thank you! John & Francesca Drummond, Scotland

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