Hampton Inn & Suites Sarasota Lakewood Ranch

“Understanding Management Wins 5 Stars”

This review is heavily biased by the outstanding customer service we just received from the hotel management. We had stayed here before and were quite satisfied. But two nights ago when we made a last minute booking; we were very unhappy with the room. It was a room for someone with an ambulato... more

This review is heavily biased by the outstanding customer service we just received from the hotel management. We had stayed here before and were quite satisfied. But two nights ago when we made a last minute booking; we were very unhappy with the room. It was a room for someone with an ambulatory disability and I sure would have been fine in that instance. But the empty ante room to the bedroom and the bathroom arrangement with a walk-in shower sporting a shower bench were aestheically unappealing and depressing. As the hotel was full, there was no other choice so we checked out and went to another hotel. Fully considering and understanding our concern, management was very gracious in their communications and refunded our money. We appreciate the ease with which things were resolved and applaud the high standard of customer service the hotel provided in this instance. We would only encourage the Hilton brand to better identify the difference in a mobility impaired room in their advertisements.

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“Wonderful Hotel in the Sarasota area of Florida”

This hotel was one of the best Hampton Inns we have stayed at. We Stayed at this hotel while visiting family over Christmas . We are Hilton Honors Gold members and have stayed at Hilton's all over the world. We arrived early and were pleased that our room was ready. All our special requests we... more

This hotel was one of the best Hampton Inns we have stayed at. We Stayed at this hotel while visiting family over Christmas . We are Hilton Honors Gold members and have stayed at Hilton's all over the world. We arrived early and were pleased that our room was ready. All our special requests were honored. The Staff was wonderful. and very accommodating. The room was spacious and the bed was comfortable. The breakfast foods were prepared fresh and included several choices. The hotel is surrounded by a fantastic shopping outdoor mall within walking distance. Thank you for making us feel special during our stay.

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“Perfect location. Everything else is as expected from this brand.”

The location is perfect if you have any business or social event planned in Lakewood Ranch. I was attending a charity event at the golf and country club and the location is absolutely perfect. it was 20 minutes to the beach and downtown Sarasota and 10 mins to Lakewood Ranch Golf and Country Clu... more

The location is perfect if you have any business or social event planned in Lakewood Ranch. I was attending a charity event at the golf and country club and the location is absolutely perfect. it was 20 minutes to the beach and downtown Sarasota and 10 mins to Lakewood Ranch Golf and Country Club. The rooms were nice and fairly updated.. The shower head could use an update, rainforest heads with separate sprayers would be nice. Instead, they have the cheap plastic spin adjustable head with low flow equipped. The beds were super firm, I prefer a more medium to soft bed and the pillows were ultra thin The plus side. the AC is one of the quietest I have ever had outside of high end hotels. So for quiet and sound sleeping, that is a plus. Also the room layout is fantastic with a nice couch and chair seating area and a central desk/ TV cabinet that you can see through. very nice room overall. Just need a softer bed and better shower head. Breakfast was OK. typical fare for this type of location. Only complaint there was the lack of bacon. Not a fan of chicken sausage patties. But overall a good breakfast and the staff kept everything filled as needed. Also, worth noting that the hotel sits right in the property of a huge shopping and dining plaza providing great breakfast, lunch and dinner opportunities and enough shopping to satisfy any wife.

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“Not Up to Usual Standards of Quality”

Since November 2021, my brother and I have stayed at this hotel five times when we come to Sarasota to check on family twice a year, and plan more trips to the area in 2024. We loved this hotel because of its convenient location to good restaurants and shops. However, we are having second thought... more

Since November 2021, my brother and I have stayed at this hotel five times when we come to Sarasota to check on family twice a year, and plan more trips to the area in 2024. We loved this hotel because of its convenient location to good restaurants and shops. However, we are having second thoughts about booking this hotel again because of our last stay. First, we had requested (several weeks prior) two King Studio Suites on the first floor where we had stayed the last two trips. As senior citizens using handicapped parking, it is easier to maneuver our luggage, etc. This time, however, we were placed on the second floor and although they were the same room category, only one elevator was working during our ENTIRE six-night stay. In addition, the production company crew that was staying there in a block of rooms (presumably working on one of the nearby holiday shows) left their food garbage out each day on the carpeted floor outside their doors. The corridor was strewn with it. It was like a college dorm. It wasn't once, twice, but EVERY day. Why not leave it in the room for housekeeping or better yet, bring it down to the trash cans by the breakfast area as we have done when our room trashcans overflow?! Why is this unsightly sometimes odorous display now even permitted,especially in this caliber hotel where some of us are paying top dollar out of our own pockets?! BOTTOM LINE: With its constant change in general management (three that we know of since November 2021), it now seems like the hotel atmosphere is not up to its prior Hilton quality standards (except for the excellent maintenance, breakfast, and housekeeping staffs who recognized us and made us feel welcome and were helpful during our stay, unlike the front desk staff, none of whom we recognized and who seemingly couldn't care less about our room location preference request and the broken elevator). Disconcerting to say the least.

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