Hyatt Regency Boston

“Excellent staff, great location”

At every turn, the front desk staff was helpful and accommodating, going above and beyond. We arrived in the morning after traveling all night, and the staff was able to get us into our room to rest. Then, when my spouse got sick and we couldn't travel home as expected, staff members helped with ge… more

At every turn, the front desk staff was helpful and accommodating, going above and beyond. We arrived in the morning after traveling all night, and the staff was able to get us into our room to rest. Then, when my spouse got sick and we couldn't travel home as expected, staff members helped with getting a COVID test, masks, an extra night stay, refreshments, and clean sheets. The overall hotel was in a great location and was well appointed. What separated it from other hotels we've stayed in in Boston was the excellence service by every single staff member from the front desk to waitstaff to housekeeping. They all seem empowered to make the guest experience better in whatever ways they can, and that made a big difference for us.

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“Avenue One Restaurant is a wonderful place to dine”

This is the second time my mother and I have visited the hotel for an event in the city; we went to see Mama Mia at the Citizens Bank Opera House. The hotel is located a very short walk to the theater. We drove in from Gloucester, Massachusetts, and parked the car in the very convenient, reasonabl… more

This is the second time my mother and I have visited the hotel for an event in the city; we went to see Mama Mia at the Citizens Bank Opera House. The hotel is located a very short walk to the theater. We drove in from Gloucester, Massachusetts, and parked the car in the very convenient, reasonably priced, and clean parking garage. We ate lunch at the Avenue One Restaurant. The food was as delicious and reasonably priced as we had remembered it from our first visit; we highly recommend the pizza. The staff do an outstanding job. They all seem to be kind, courteous, interesting people, who work efficiently and at a very high level of professionalism. We would like to thank Jacob Rosenzweig, F & B Director, for making our second lunch at Avenue One even more enjoyable than the first. We were impressed to watch him assist all the other staff, greet the patrons with a smile, and find a few minutes to have a pleasant chat with us. We will return soon.

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“Good For South Station”

I used HRB for an overnight stay, needing somewhere close to Boston South Station. The room was very nice, no issues there and the hotel is close a number of quite good restaurants. However, I was annoyed by what was at least one child running up and down the corridor and being quite noisy. I d… more

I used HRB for an overnight stay, needing somewhere close to Boston South Station. The room was very nice, no issues there and the hotel is close a number of quite good restaurants. However, I was annoyed by what was at least one child running up and down the corridor and being quite noisy. I didn't complain as it seems a bit churlish, bit it's an expensive hotel and I wondered about what kind of security monitoring was going on. I presume that guests aren't allowed to do this. I'm sounding like a grumpy old man, but it didn't seem right to me. I do think the parents appeared to be completely oblivious.

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