Hilton Boston Park Plaza

“A few disappointments.”

As a rule, I only write positive reviews. Today I am making an exception. We are members of Hilton Honors and over the years we have stayed in quite a few Hiltons and never been disappointed. We recently rented two rooms at the Boston Hilton for three nights. There is no doubt that the loc… more

As a rule, I only write positive reviews. Today I am making an exception. We are members of Hilton Honors and over the years we have stayed in quite a few Hiltons and never been disappointed. We recently rented two rooms at the Boston Hilton for three nights. There is no doubt that the location of the Boston Hilton is excellent. With the exception of the slick concierge on our check-out day, we found the staff members to be professional, polite, friendly, responsive and efficient. On the day we checked in, two staff members were in the lobby serving apple cider and delicious donuts to guests. That was a very nice welcome to Boston on a fall day. The staff, location, comfy mattresses, bedding and pillows are the positives. The lobby is bustling and welcoming. Our rooms were spacious and clean, but very, very, very tired and neglected. Our beds were comfortable and our rooms were quiet and we slept well, but the chairs in our room were frayed and grubby from age and desperately in need of disposal or some sort of attention. There was an air of neglect to our two rooms. The “glasses” were plastic and wrapped in plastic film and the coffee cups were paper. The “cream” was a powdered chemical concoction. We had to trot down to the lobby to scrounge up some proper glasses and we brought in our own little real dairy containers. Our bathroom was sorry and dated. Other than the limited space around the sink, there were no flat surfaces, so we put the luggage rack in the bathroom and used it for our toiletry bags. There were no hooks in the bathroom, so we draped our clothes over the grab bars while we showered rather than putting our clean clothes on the floor. There was no soap provided until we asked for it. There was no stopper for the tub until we asked for it. We could not use the exhaust fan because the noise was loud, piercing and deafening. The days of that fan actually doing its job had long passed. It had just become a noise-maker over the years. Other than the bathroom fan, we found the room very quiet and peaceful and we felt safe even though the security lock didn’t work. We lived out of suitcases for our three day stay because there were no cabinets or drawers in the rooms. With our luggage rack in use in the bathroom, we put one suitcase on the top of the safe so it was off the floor and easier to access and worked from the floor with the second case. The new phone system was not working properly in our room. We weren’t exactly pioneer women roughing it in the wilds, but we expected more from the Boston Hilton. The definiciences were minor but numerous. We loved the city, and, yes, we would stay in the Boston Hilton again. I won’t comment on the labour dispute and picketers.

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