Sheraton Birmingham Hotel

“Accessible shower needs big improvements”

I was skeptical about staying here after reading a lot of reviews, but we had no choice as this is where our group was booked. Our room was handicap accessible with roll in shower. On the 16th floor it was right off the elevators & near ice machine. The room was very nice & bed very comfortable,... more

I was skeptical about staying here after reading a lot of reviews, but we had no choice as this is where our group was booked. Our room was handicap accessible with roll in shower. On the 16th floor it was right off the elevators & near ice machine. The room was very nice & bed very comfortable, on soft side which we prefer. There was a fridge but no microwave. AC worked well & water was hot. The problem was in the shower. It was roll in with a lip to catch water however we ended up with water all over bathroom floor & into main room. A liability for sure. There was a drain in shower but the shower head was on back wall & water hit the curtain & ran out. You could not adjust head, there was a hand held but it had no pressure. The shower curtain was about 5” too short thus water ran out. Being that bathroom floor was sloped down to sliding door it ran into main room. I don’t know who designed it but terrible. We have mobility issues & we’re afraid of falling with water on floor. I talked with Nick, one of managers & voiced our concerns. They were to try to get a longer shower curtain but that never happened in 7 days we were there. All we got was an apology. Justin & another man in engineering came to look but couldn’t do anything. It’s only a matter of time until someone falls & gets hurt. I want to give a shout out to Ernest in housekeeping. He kept us in towels to put on floor to mop up water. Very nice gentleman, thank you. Beware if staying here, they keep lobby like a freezer, so very cold. All employees we encountered were nice.

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“could have been better. a little disappointed!”

Went with the Porsche Club of America. Room okay, a little small, but clean. Stayed a week. Parking rates excessive but did get a code to get in and out, but a hassle to use. Main problem: After three night of stay, getting ready for bed the fourth night, noticed my cell phone and charger we... more

Went with the Porsche Club of America. Room okay, a little small, but clean. Stayed a week. Parking rates excessive but did get a code to get in and out, but a hassle to use. Main problem: After three night of stay, getting ready for bed the fourth night, noticed my cell phone and charger were missing after returning from dinner. Called security in the hotel, who called the police, who responded in a prompt and professional manner. It was determined that the lock was not engaging properly and the door and been jammed and that the room could be entered without the key card. We were moved to another room at that time with the help of security. That was June 13th. We were told insurance claim would be filed was well as police report. In essence, we were in a room for three nights that anyone could have come in. Upon on return home, have contacted the Marriott Claims services twice with no response. Did receive a letter that they tried to call us but did not have any luck. A check of the caller ID on the house phone and wife's cell phone show no such call. Long story short: Haven't had a phone since June 13th. No customer services. Don't want anything but a replacement of phone and charger. To address the hotel itself, the breakfast buffet was in the lobby, not really interested in eating there, could have been in the enclosed alcove right behind the buffet. Prices high in the bar area, wine went up $2.00 nightly. Felt ripped off. No hotels in the Sheraton Birmingham, but you can walk to the WESTIN. Enjoyed those restaurants.

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