The Westin Hapuna Beach Resort

“You must experience the Westin Hapuna Beach Resort when visiting Hawaii Island!”

We spend the last night at the Westin Hapuna Beach Resort and all I can say is WOW! This place is fabulous! right from the lobby you get a "take your breath away" view looking over the grounds, pool and white sand Hapuna Beach! Rooms are huge. And I think the thing that impressed me the most is… more

We spend the last night at the Westin Hapuna Beach Resort and all I can say is WOW! This place is fabulous! right from the lobby you get a "take your breath away" view looking over the grounds, pool and white sand Hapuna Beach! Rooms are huge. And I think the thing that impressed me the most is the genuine friendliness of everyone of the staff. The bellmen are the first to greet you and they are full of energy and excited to welcome you. Front desk staff again, giving outstanding service and really making you feel welcome. Everyone one you walk buy greets you with a smile and are eager to chat with you. I don't know if the training crew that hires these employees just know how to do it or if the staff that they hire are just naturally eager to go above and beyond to make your stay magical! Or a combination of both, but either way, the staff is amazing! I have stayed in hotels and resorts all over the world and the staff at the Westin Hapuna Beach Resort has given me the best experience ever!

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“Beautiful resort”

This is a gorgeous resort. It's very spread out, so plan to walk a lot. The two pools were fantastic. The beach is quite deep, so the chairs aren't that close to the water. There's a little spot to snorkel where we saw some fish and a sea turtle. We also did kayaking in the morning, which was awes… more

This is a gorgeous resort. It's very spread out, so plan to walk a lot. The two pools were fantastic. The beach is quite deep, so the chairs aren't that close to the water. There's a little spot to snorkel where we saw some fish and a sea turtle. We also did kayaking in the morning, which was awesome. The breakfast buffet was fantastic and you can't beat the view. Lunch at the pool was always good. Most of the staff was friendly and helpful. They have onsite, free, self-service laundry for guests so we could pack a bit lighter. We took the shuttle to the sister hotel for dinner and sunset one night, which was lovely. I'd happily go back to this hotel.

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“Beyond standard for Westin”

We ended up here by accident. See my previous Marriott review about that. Elite Bonvoy members for years. This is a grand hotel. It's what you expect from a Hawaiian resort. Almost all rooms have a fantastic ocean view and our balcony was huge with a table and lounger. Room and bathroom are excelle… more

We ended up here by accident. See my previous Marriott review about that. Elite Bonvoy members for years. This is a grand hotel. It's what you expect from a Hawaiian resort. Almost all rooms have a fantastic ocean view and our balcony was huge with a table and lounger. Room and bathroom are excellent. Separate shower and tub which is nice. Continental breakfast is fantastic. Large screen TV is good. But none of this matters without good service. Are you ready for the big let down? Are you ready to hear about all the shortcomings? Well guess what, there aren't any!!! We've been here 6 nights. We kept trying to look for issues but found none. This place runs like a Swiss watch. EVERY staff member was fantastic. Read that again. EVERY staff member was fantastic. This is no lie. Read my other hotel reviews for context. From the front desk to the housekeeping. Leizel at breakfast deserves a special shout out! She greets everyone with that special Hawaiian smile we all crave from the mainland. All the staff at breakfast run one tight ship. They know what to do and when to do it. Her service was better than many 5 star restaurants. Everyone here does their job so well, you don't even notice and that's the point. The beach is excellent and swimmable. Pools are good also. This is a model of a professionally run resort. They even have a great grab and go market for day trips on the island. Especially the reasonably priced Ahi salad. I have nothing to fault here. I would absolutely stay here again. Congratulations to all the staff...every single one of them! WELL DONE!!!

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“Hotel Cabana Misadventure”

Sigh. Stayed there last month and scheduled to return this weekend for my birthday, with an excellent local rate. When I booked, arranged for a cabana at the adult pool which was important to us. Unfortunately in their changing to a new system our cabana reservation was lost and no cabanas by th… more

Sigh. Stayed there last month and scheduled to return this weekend for my birthday, with an excellent local rate. When I booked, arranged for a cabana at the adult pool which was important to us. Unfortunately in their changing to a new system our cabana reservation was lost and no cabanas by the adult pool were still available, which I discovered when I called them a couple days before to make sure all was in order, so I ended up cancelling. Concierge told me this has happened to many others. True, they let me cancel without penalty and later the pool manager offered a cabana by the family pool after we cancelled the stay, but there was no coordination with the hotel manager to assist in sorting it out to restore the cancellation, do they not talk to each other? It was not well handled by the hotel and was their error. I don’t think they really care much about the customers. Plus side, during our recent stay the beach is looking a lot better and great pool side service. One last slight quibble, as a Bonvoy titanium, we have never been offered any sort of upgrade or recognition other than a cursory acknowledgement at check in. Although to be fair, late chevk out to 1pm has been readily offered and once to 4pm.

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