Shores At Waikoloa

“Villa 17 needs some TLC”

Although this is a lovely villa, it is in need of work. We have stayed here many times & items reported after each visit are rarely fixed. The white carpet is impossible to keep clean. We asked for & received carpet cleaner to spot clean it as best as we could. We were offered a complete clean… more

Although this is a lovely villa, it is in need of work. We have stayed here many times & items reported after each visit are rarely fixed. The white carpet is impossible to keep clean. We asked for & received carpet cleaner to spot clean it as best as we could. We were offered a complete clean of the carpet but we didn’t want the inconvenience of having to be gone & wait for it to dry during our stay. This is something that should be addressed BEFORE guests arrive. We were advised that on a certain day, there would be interior pest treatment that was a spray around the baseboards. It was to occur between 10:30-12:30 & we were told to plan to be out of the unit for about an hour after the treatment. Since we didn’t know where we were in the schedule, we left around 11 & didn't return until around 2. We had left the windows open for ventilation & to help with the interior air. There was no note left & no indication that the treatment was done. I reached out to the complex Manager, who later confirmed that our unit had not been treated but no reason was given. He offered to have someone come the next day to take care of it but again, we had already put everything away, planned a day away etc. & didn’t want to loose another day for this so we declined. Slats on the window shades continually fall off & are not replaced. I reported this & a couple of other items. Many days later, without any notice, the repairman showed up. He was able to fix some of the items but the two electrical plugs near the dining table that didn’t work was called in while the repairman was on site. The person he spoke to would not commit to fixing the outlets making it necessary for us to try to recharge our items in inconvenient places within the condo. Garbage disposal noise was never addressed & went away on its own. Small gnats were on the kitchen & bath counters & shelves even though all food was stored in frig or airtight plastic bags & counters were wiped multiple times a day. They will get in your food causing waste & you find them crawling on your skin - not a good feeling. Chair rollers were missing & were not repaired prior to our arrival. Small washer is very loud & its door is very difficult to open. Frig indicated filter needed replacing, was reported immediately but wasn’t for about 2 weeks. Both shower stall glass walls are terribly affected by water deposits - really need a deep cleaning. Kitchen window screen is coming off. Bathroom fixtures are terribly corroded. Master bath shower & sink take 5 minutes for the water to warm up. The furnishings both indoor & on the lanai are very comfortable. The king bed is very nice, also wonderful to have an ice maker & water in the frig door. Ceiling fans along with the open windows & sliding doors offer a beautiful breeze within the unit. Only a couple of times in the afternoon as the sun came in the upper level windows did we need the air conditioner. Guest bedroom twin beds are not allowed to be put together. Having a dedicated covered carport is also nice. You know you will always have a parking spot. The complex has a lending library that I love & a very nice gym. The pool & whirlpool are also extremely nice & well maintained. The location of The Shores is ideal, gated & feels safe.

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