Elan Hotel

“Highly Recommend Elan Hotel LA and Their Great Staff”

A few weeks ago I needed to book a hotel room by Cedars Saini Hospital at the very last minute for my son. He was flying into LAX straight from his job out of state and would then Uber to the hotel that I chose. I was going to pick him up the next morning early to go to the hospital to be with our … more

A few weeks ago I needed to book a hotel room by Cedars Saini Hospital at the very last minute for my son. He was flying into LAX straight from his job out of state and would then Uber to the hotel that I chose. I was going to pick him up the next morning early to go to the hospital to be with our dear friend who was not in good shape. I hopped online, checked a few hotels in the area and chose Elan Hotel both for the online pricing and the close proximity to the hospital. I chose a room that looked just right and quickly booked it. I let my son know to take an Uber to Elan Hotel when he arrived the next night. He texted me the next day saying his hotel reservation was cancelled due to him not showing up! I was very confused…but once I focused I realized that in my extreme haste I had booked his reservation for the same night I was online booking the room instead of for the next night which was when we needed it. I called the hotel right away. I spoke with a woman who listened patiently to me as I explained what I had done. She took her time with me and checked the already cancelled reservation and asked me a few questions. She asked if I would please hold on and said it may take a minute but she will be back. I held on hoping the hotel would still be able to accommodate the reservation in some way. She came back on the line and spoke to me in the most professional, informed and kind way saying they would reinstate the reservation for the correct date – which was that very night. I was beyond grateful especially at such a fraught time. I arrived the next morning pretty early with a large coffee in hand for my son (because I knew he would need it!). I sat in the lobby and waited for him to come down so we could head up the street to the hospital. As I waited I enjoyed looking around the hotel lobby and noticing how nice everything looked. Everything was neat and clean and holiday decorations were all set up. Sitting with my back to the front desk, just looking out the big front window I listened to Karla engaging and responding to guests and their questions both arriving and departing. I listened to how she answered the phone and how she spoke with the callers. I listened to her warm, friendly, and highly efficient manner while interacting with everyone. Once my son got off the elevator I handed him his coffee, we said goodbye and thank you to Karla. Driving to Cedars Saini he let me know the room was great, he slept great and he was just sorry it was such a short stay. I want to thank Elan Hotel for taking really great care of us at such a delicate time and especially thank you to Karla. She made all the difference.

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