Best Western Plaza Hotel Saugatuck

“Great location, great staff, hotel needs updating”

Towels are worn, hotel is tired, needs updating. Staff and location are wonderful. Breakfast is good for grab and go. We had a wonderful time visiting, the hotel was great for grabbing an afternoon nap. It was quiet and comfortable. Would come back for another try.

“Comfortable and convenient stay!”

Husband and I first visit to Saugatuck area. Great location, good coffee bar, friendly staff, convenient parking, continental style breakfast. Many restaurant choices close by. Good value. In need of new towels and taller toilet. Over all clean, safe and comfortable.

“Basic but clean and well located”

It's a Best Western, folks -- so you're not getting fancy. It's as basic as can be, but staying in Saugatuck is pricey, and since the trip wasn't about being outside as much as possible, we opted for the BW in town. The room was clean and the beds were surprisingly comfortable, tho the pillows ha… more

It's a Best Western, folks -- so you're not getting fancy. It's as basic as can be, but staying in Saugatuck is pricey, and since the trip wasn't about being outside as much as possible, we opted for the BW in town. The room was clean and the beds were surprisingly comfortable, tho the pillows have seen better days. The towels, however, are like sandpaper. The walls are super thin...so you can hear everything...and if you're on the first floor, you can hear everybody stomping and creaking above your head. Breakfast isn't great, but at least you can grab some cereal or toast in the morning. I will say that the folks who run the place are lovely and helpful. Just know this is a true low budget accommodations.

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“Lack luster hotel.”

I've stayed at other Best Western's and been totally pleased with the accommodations and amenities. However, this one I would only rate as average. The gentleman behind the desk was extremely friendly and helpful. The hotel itself is very dated. Mattress was not so good, and after sitting in the h… more

I've stayed at other Best Western's and been totally pleased with the accommodations and amenities. However, this one I would only rate as average. The gentleman behind the desk was extremely friendly and helpful. The hotel itself is very dated. Mattress was not so good, and after sitting in the hot tub, we noticed quite a bit of scum around the inside water level of the hot tub. The breakfast buffet was so, so. I guess we were just really surprised at the condition of the hotel, seeing as its location is in a very high-end community and the price that was paid for the room itself. Again, thank you to the kind man at the front desk. We appreciated you!

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“If noise is your thing, stay here.”

The walls in this motel are not even close to being able to dampen sound. We were on the first floor and we could hear loud walking around above us, babies crying on one side and a family yelling on the other. I've never been in such a noisy hotel anywhere. So if this is your choice, bring earpl… more

The walls in this motel are not even close to being able to dampen sound. We were on the first floor and we could hear loud walking around above us, babies crying on one side and a family yelling on the other. I've never been in such a noisy hotel anywhere. So if this is your choice, bring earplugs and a sound machine. The staff was very friendly. This issue is not their fault. We did not ask to move because....where would we move too???

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