Description
Facilities: The hotel has a lift and features 121 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A n… more
Meals: A generous breakfast buffet guarantees a great start to the day.
- Other
- Air conditioning
- Heating
- Additional services
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Entertainment
- Computer room
- Shops in hotel
- Parking
- Parking
- Pets
- Pets allowed
- Smoking
- Smoke detector
- Smoking not allowed
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Barbecue
- Café
- Children´s entertainment
- Coffee machine
- Conference centre
- Fax/photocopier
- Garden
- Hair dryer
- Heated pool
- Indoor pool
- Iron
- Library
- Luggage storage
- Meeting room
- Microwave
- Newspapers
- Picnic area
- Public bathroom
- Safe
- Security
- Serviced office
- Terrace
- Towel service
- Bars
- Coffee/tea in public areas
- Restaurants
- Barbecue / grill
- Breakfast buffet
- Rooms for events / banquets
- Swimming pools
- Poolside sun loungers
- Gym and SPA
- Gym
- Activities
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Minimum registration age without supervision
- 21
Good to know
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable
This property has additional information that you can
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Excellent
Based on 285 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Austin - Texas
Showing 5 featured reviews out of 285 TripAdvisor reviews
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seetheWow
Irvine, California
28/11/2023
“Clean rooms. Good breakfast.”
This was a short family visit. I used points and cash to book this one (looks like that went through Expedia). We could only get a queen with a sofa bed, so I was a little curious if it would be spacious enough. But thankfully, the room was spacious enough and the bed was comfortable. The sofa bed… more
This was a short family visit. I used points and cash to book this one (looks like that went through Expedia). We could only get a queen with a sofa bed, so I was a little curious if it would be spacious enough. But thankfully, the room was spacious enough and the bed was comfortable. The sofa bed was ok, as most sofa beds are. We were greeted by a friendly person at the desk. The breakfast was good, similar to a Hampton / Homewood breakfast. Overall, this was a good place to spend a few nights. Parking is an additional five bucks.
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James T
26/06/2023
“A Team Staff”
The staff at this location was the best. We were in Austin for a conference. No one in our party had any complaints. The staff were friendly and professional. They meet our every need. The commodtions was perfect. I usually don't rate hotels but I had to say something about this amazing staff of A… more
The staff at this location was the best. We were in Austin for a conference. No one in our party had any complaints. The staff were friendly and professional. They meet our every need. The commodtions was perfect. I usually don't rate hotels but I had to say something about this amazing staff of Anthony, Lhea, Princess, Jordan, Cierra and the Kitchen Staff Marcos. A special thanks to Princess and Lhea who help resolve some reservation issues of no faut of the hotel. We were able to have a cookout outside close to the pool. The staff also supplied us with extra utensils without hesitation. Each staff member greeted us with smiles every time we passed. This staff gets an A+ rating from my group which occupied approximately 13 rooms of mostly double occupancy. After speaking to each of them. Not one of the had a complaint. I was given the tesk to find an hotel. This staff made me look great in the eyes of my group. But this would not have been possible without Miranda who booked our group. Thanks again from myself James and my Mason brothers, Eastern Star sisters.
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Jenna L
Austin, Texas
20/02/2023
“Great Stay”
Had a great stay with Sonesta. Lhea at the front desk and Marcos who worked the breakfast cafe were fantastic. We’ve been here for a week and every morning, Marcos asked me a genuine “How are you?”. He had a wonderful attitude. Lhea was nothing but friendly, personal, and had a sense of humor. M… more
Had a great stay with Sonesta. Lhea at the front desk and Marcos who worked the breakfast cafe were fantastic. We’ve been here for a week and every morning, Marcos asked me a genuine “How are you?”. He had a wonderful attitude. Lhea was nothing but friendly, personal, and had a sense of humor. Might I suggest that both Lhea and Marcos train the front desk staff. They know what customer service is. I do wish for the rest of the front desk to improve in their hospitality skills. Princess, the supposed manager, had a poor attitude and I overheard her complaining about work and the people to the kitchen staff. That is not helpful to the listener as well as it’s terrible for a customer to hear. Coming from someone who has built quality assurance standards, trains businesses on customer service, etc - promote Lhea and Marcos!
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AlfonsoZamanillo
10/02/2023
“Great Front Desk”
Just to say kuddos to the hotel from desk in particular to Lhea D.. So good and refreshing seeing and efficient people doing their job right. Perfect stay in a nice and clean hotel. Thanks and keep it up!
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Sightseer40481458376
Middletown, New Jersey
20/04/2023
“The Staff Makes the Difference”
The staff at the hotel are amazing, specifically the two front desk workers Lhea, and Jordan. I made the reservation for the wrong date, but they honored everything and made the stay fantastic. I did a lot of work and asked the front desk ladies many questions. Specifically, they gave me direction… more
The staff at the hotel are amazing, specifically the two front desk workers Lhea, and Jordan. I made the reservation for the wrong date, but they honored everything and made the stay fantastic. I did a lot of work and asked the front desk ladies many questions. Specifically, they gave me directions so that I could run 3 miles before getting down to work and use a nice and safe area for the run. Great breakfast was also appreciated and the gentleman who worked that was very task oriented. Lastly, I want to compliment the pillows on the bed. I know this is not a usual compliment, but lately, I have been in many hotels where the pillows look fluffy but once you rest your head on them, they collapse and have no firmness. This requires me to use 2-3 pillows, rather than just the one. The Sonesta had pillows that were pillows not bags of fluff.
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