Homewood Suites by Hilton Austin NW near The Domain

“Great location near The Domain”

Very spacious suite with kitchenette. Comfortable king size bed and pillows. Nice hot breakfast with good food selection. Very clean hotel. The only con was that the bathroom lighting is poor so bring a lighted makeup mirror if you wear makeup.

“Pretty good place access difficult”

One of the things I miss the most in “good” hotels today are no complimentary post cards in the drawer, and a writing instrument. People don’t write any more, but I do like the surprise effect of sending someone greetings in the mail while traveling. This place didn’t even put a scrap of paper ... more

One of the things I miss the most in “good” hotels today are no complimentary post cards in the drawer, and a writing instrument. People don’t write any more, but I do like the surprise effect of sending someone greetings in the mail while traveling. This place didn’t even put a scrap of paper or anything to write with in the room. The cell phone has elminated long distance as a cash cow for lodging but it can’t replace the note pad. I’ve been here 24 hours now and the quality of this place is good. I found it strange they didn’t have electric sliding doors on the entrance. This place has an ordinary entry door fit for a business, but when one is dragging luggage in and out all day every day self-operating doors present a lot of merit. This place is young, and it’s been well cared for. One gets 1 ¾ kitchen in having a full refrigerator, microwave, and a two-element cook top with meager serving dishes and a dishwasher. There’s a little sitting area with a two-seat couch, and one chair fit for watching television surrounding a double-coffee-table affair. There are two big screen televisions I the room. The bedroom is separate with French privacy doors. The towels, sheets, beds and bath are in pristine condition. Upon enering the lobby everything looked great, not worn, and everything I’ve found to be working correctly. There was a young black lady on the desk when I checked in; very courteous, kind, and accommodating. They have a well stocked pantry with drinks, snacks, and other sundries. Their breakfast menu was a little lacking in that they didn’t have any breakfast meats of any kind, but they did offer some pre-made omelet things that were good enough with fresh biscuits and gravy. They had hot and cold cereal, all the fruit one could want, and plenty of toppings. I went to the café anyway because breakfast without meat just doesn’t work for me. In their parking lot is a seafood restaurant I found to be good. Parking is no charge, and there’s plenty. I’d recommend this place, and I’d use them again. I didn’t find much lacking in what I expect from Hilton brands, and they are doing a good job.

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“Hilton stay”

Deirae E. Was an awesome help at the Hilton made sure to give us an awesome view and helped us anytime we needed help or had questions she was so sweet and helpful and everytime went down there she had a smile on her face!

“Decent Experience ”

John or the African American man in the fitted shirt at 2am. I greeted him he didn’t say hello. I said good morning again and he asked what can I do for you, I asked him to verify my rewards status to get waters, he asked for ID perfect, he is doing what he is supposed to. Then asked if I had re... more

John or the African American man in the fitted shirt at 2am. I greeted him he didn’t say hello. I said good morning again and he asked what can I do for you, I asked him to verify my rewards status to get waters, he asked for ID perfect, he is doing what he is supposed to. Then asked if I had received my waters already at check in I informed him I had just arrived, so no I had not. I asked what time breakfast was he walked towards the sign and told me 7-10 and pointed to insinuate I should have looked over at the sign, I could be wrong. It’s 2 in the morning, just drove in and im tired if I was going to get this kind of treatment I could have grabbed my own waters and proceeded to read what was posted for breakfast. I lastly asked for a late checkout time he stated “you can confirm with the morning staff” Then I asked for his name, he paused wrote something down and said “my name is…. as he drug it out, is John. Don’t believe it. Not a terrible experience just uncomfortable and unnecessary. I will make sure to check in with the morning staff If I decide to stay at another Homewoods. It probably will never be this one. John or the middle aged young dude with the fitted polo shirt shouldn’t lose his job, or be yelled at he needs additional training over guest relations and how to handle all guest, even at 2 in the morning in hopes he will get better and one day no one will ever treat him or his family the way I was treated in that moment. The crazy part is the elevator was not working and we were the fourth floor, my family and I were even mad to have to take the stairs, John or whatever his name was, ruined the start of the experience. I won’t even wait until after I checkout to write a review. It is safe to say the morning experience will be better and the breakfast better than the night experience.

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