Hilton Garden Inn Denver Airport

“Excellent”

Excellent service from friendly and efficient staff. Large clean rooms with really comfortable beds (you do need a step ladder to get into them though!) One thing to be aware of is that if you want/need to use the hotel shuttle from Denver airport you need to book this 12 hrs in advance or you will… more

Excellent service from friendly and efficient staff. Large clean rooms with really comfortable beds (you do need a step ladder to get into them though!) One thing to be aware of is that if you want/need to use the hotel shuttle from Denver airport you need to book this 12 hrs in advance or you will have a long wait! We were not aware of this, but the hotel sent someone immediately to collect us anyway (very grateful for this).

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“4/5 stars for our stay”

Hotel staff was great. The hotel is close to several chain restaurants and fairly close to the airport. They had a shuttle to the airport that started at 3a, which is great. The hotel seems to have been fixed up but there are some areas that appear to lack. The light fixture in the bathroom had a… more

Hotel staff was great. The hotel is close to several chain restaurants and fairly close to the airport. They had a shuttle to the airport that started at 3a, which is great. The hotel seems to have been fixed up but there are some areas that appear to lack. The light fixture in the bathroom had a lot of dust in it. The hallway carpet seemed older. A center in the elevator bank had plastic over it. The edging at the wall and ceiling was falling down. Each time we passed it seemed to be a different location. The hotel is nice and we’d stay here again. Management should take a look at the little things to improve the overall experience.

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“Hilton Business Trip”

The staff at this hotel was phenomenal. Mr. John, my driver from the airport was amazing. I suffered from horrible allergies and he was kind enough to give me a new bottle of his personal eye drop to help my eyes. The only reason I did not give 5 stars was because the gym is tiny with limited equ… more

The staff at this hotel was phenomenal. Mr. John, my driver from the airport was amazing. I suffered from horrible allergies and he was kind enough to give me a new bottle of his personal eye drop to help my eyes. The only reason I did not give 5 stars was because the gym is tiny with limited equipment.

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“Clean hotel - issues with other areas”

The hotel was nice and the rooms were clean. My issues are in areas other than cleanliness. As a lifetime Diamond Hilton Honors member, I have expectations and they were not met. Our soccer team recently stayed there. This hotel was chosen because I’m the team manager and I’ll always pick a Hil… more

The hotel was nice and the rooms were clean. My issues are in areas other than cleanliness. As a lifetime Diamond Hilton Honors member, I have expectations and they were not met. Our soccer team recently stayed there. This hotel was chosen because I’m the team manager and I’ll always pick a Hilton branded hotel because of my Diamond status even when there are cheaper options. When we got to the hotel, we discovered both the pool and gym had been closed a week prior for renovations. This should have been communicated to our team prior to arrival. Having a pool for the kids to play in after their games is a huge benefit to us. As part of our rate, we were given coupons for the breakfast, which includes cooked to order items. Our coupons explicitly said no cooked to order items. Additionally the apple and orange juices were extremely watered down and not good. The cranberry juice didn’t seem to be watered down. The hot options included eggs, potatoes and some kind of sausage. It would have been nice to know if it was pork, chicken or some other kind of sausage. The toast was good but the jelly was off-off brand and watery. There were only 4 parking spots designated for Diamond members which didn’t seem like enough given the size of the hotel and the hotel van would often be parked in one of the spots. The most inhospitable thing we encountered though was a sign in the lobby that said no outside food or drinks in the lobby even when the restaurant was closed. Our boys like to get together and we usually do a pizza night in the lobby but that was not allowed. The hotel is clean and if I was traveling alone would probably stay there again but would not choose it as a team hotel.

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