Hilton Garden Inn Atlanta Downtown

“enjoy your stay (and say hi to Siabhan!)”

The hotel is located next door to the aquarium and across the street from Centennial Park. I had a parking issue and that is what I would like to address in this review. Siobhan Sims the front office manager was the person that helped me. She could not have been nicer! She was professional, upbea... more

The hotel is located next door to the aquarium and across the street from Centennial Park. I had a parking issue and that is what I would like to address in this review. Siobhan Sims the front office manager was the person that helped me. She could not have been nicer! She was professional, upbeat, and knowledgeable. She never made me feel stupid for not understanding Atlanta parking. Kudos to her and the company that employees her. I have had to hire many people in my lifetime, and one fact rings true. You hire the personality. She has the type of skills that cannot be taught.

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“Phenomenal Guest Experience”

Amazing staff, from check-in to housekeeping and everyone in between. Norman was phenomenonal and not only answer all of our questions but provided much needed recommendations for restaurants. The hotel is amazing. The restaurants on site plus the surrounding restaurants in the neighborhood are a... more

Amazing staff, from check-in to housekeeping and everyone in between. Norman was phenomenonal and not only answer all of our questions but provided much needed recommendations for restaurants. The hotel is amazing. The restaurants on site plus the surrounding restaurants in the neighborhood are a go to experience. I will definitely becoming back and bringing my family for a trip. I appreciate a hotel that treats you not just like a guess, but like family. Thank you.

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“Nice Hotel with Great Pool Area”

The Hilton Garden Inn Downtown is a very nice hotel, located in a great area, within walking distance of many attractions and restaurants. The Georgia Aquarium, CNN Center, World of Coca-Cola, College Football Hall of Fame, and Centennial Park are all in walking distance, and there are restaurant... more

The Hilton Garden Inn Downtown is a very nice hotel, located in a great area, within walking distance of many attractions and restaurants. The Georgia Aquarium, CNN Center, World of Coca-Cola, College Football Hall of Fame, and Centennial Park are all in walking distance, and there are restaurants with all different types of food options, including pizza, burgers, chicken, Asian cuisine, Mexican, and more. The hotel is very clean and inviting. Our room on the 6th floor had a great view of the park and the buildings of the downtown area. Beds were comfortable and everything we needed was in the room. The TV was a little funky...it was a sort of Smart TV customized for Hilton. Sometimes it didn't quite work right, but we weren't there to watch TV anyway. We chose this hotel over others specifically because of the pool and hot tub. The pool area is on the 7th floor and has great views of the downtown area. The outdoor pool is quite large, and the indoor pool is okay, probably about half the size of the outdoor one. The hot tub was a great place to relax in the evenings. There was one small problem though. All the signs around the pool area said that it closed at 11 PM. Two nights in a row, we were in the hot tub around 10:20 or 10:30 and a security person came to us and said the pool area is about to close. We said the sign says 11 and he said "well, it's about that time." Yes, in 40 minutes it is, but not now. The 2nd night he came around again at 10:30 and said pool's closing. Again, we said the sign says 11 pm. He said "yeah, the pool closes at 11, but we need to do maintenance." If the pool closes at 11, then you should not be making people get out until 11, or 10:55 at the earliest, certainly not at 10:20. Maintenance should be done after 11, when the pool and hot tub are closed. We did not appreciate this at all. If you aren't going to stick to your posted hours, then why bother to post them at all? I actually think the employees just wanted to get us out so they could close up the pool and maybe go home early. The pool/hot tub issue aside, I still liked this hotel. The fitness center is pretty nice,(it's supposed to be open 24 hours, but who knows for sure?). The lobby, elevators, and hallways are kept clean and inviting. There is a Mexican restaurant with a bar on the ground floor (Dos Bocas) and an attached parking deck ($40 a night to park) with valet parking for an extra fee (we didn't use it.) All of the staff we encountered were nice and professional (even the guy at the pool...even though he shouldn't have been closing it early. He wasn't rude about it at least.) Overall, it was a good stay and I would definitely go back next time I'm in Atlanta...as long as they start keeping the pool area open until the posted closing time!

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