Hilton Garden Inn Atlanta - Buckhead

“Should have stayed at the Hampton Inn & Suites”

I have previously stayed at the Hampton Inn and Suites around the corner from this hotel. I booked this through Delta Vacations and I think I got confused and thought this was the Hampton Inn and Suites. I wish it had been. This is a subpar hotel in many ways. I booked a king corner room for an in… more

I have previously stayed at the Hampton Inn and Suites around the corner from this hotel. I booked this through Delta Vacations and I think I got confused and thought this was the Hampton Inn and Suites. I wish it had been. This is a subpar hotel in many ways. I booked a king corner room for an increased cost. The room is weirdly shaped. with one small window in the corner. The room has peeling wallpaper, dirty carpet, and the TV had limited channels available. The bed was comfortable and there were enough power plugs. The furniture seems updated, just in weird positioning. The coffee maker was broken, the toilet handle got stuck and the tub wouldn't drain properly. I reported these 3 things to the front desk. When I got back to the room later a new coffee maker was left on the counter, with the old one still sitting there, the toilet handle wasn't addressed, and the "solution" to the slow draining bathtub was to take the stopper out. When I went to the desk to ask about the coffee maker just left on the counter, they said they would send someone up. A very nice man came up and was able to fix the broken coffee maker and took away the one left on the counter. The common areas were nice, except the work out room. The air vents in the ceiling are in desperate need of cleaning. The front desk staff were nice and welcoming. Valet is $45 which is way expensive. (Courtyard across the street is $40.) I self parked at $24 per day, but that doesn't include in and out, so one day cost me $42 because I went in and out. While not a horrible experience, the experience at the Hampton Inn and Suites is usually nicer with nicer and has newer rooms. If you can, stay there instead. I will be.

less

“Average at best”

Parking expensive, $45/day. Fitness room average. Room i had(502) had door that did not shut all the way. No soap in bathroom. Room was not feather free as reserved and confirmed. Nice staff, especially valet parking staff. Toilet ran non stop.

“Valet service on point!”

The best part of the stay was Jay, our valet. He was extremely professional, effective and kind. The rest of the staff seemed unpolished, and acted like they were doing us a favor. Jay made me feel like I was parking at a 5 star hotel with is service.