Atlanta Evergreen Lakeside Resort

“Way overpriced”

My family and I stayed at this resort from August 29-Sept 3. Granted it was Labor Day Weekend, but it was overpriced for the services we received. Yes, the setting is beautiful and yes the front desk was staffed, but other than that, there is nothing special here. We were greeted in our room by hav… more

My family and I stayed at this resort from August 29-Sept 3. Granted it was Labor Day Weekend, but it was overpriced for the services we received. Yes, the setting is beautiful and yes the front desk was staffed, but other than that, there is nothing special here. We were greeted in our room by having to pick up trash from the floor. On Friday & Saturday, we did have the do not disturb sign out but on Sunday it was not and our room was not serviced (no new towels, no trash emptied). If we hadn't seen a worker at 7:00 pm walking down the hall with towels, we wouldn't have gotten any clean ones. We also used grocery bags as trash bags because there were no extra liners in the bottom of the trash cans. Part of our family was staying in the room next to ours and theirs was serviced. In addition, the towel rack in the bathroom was attached to the wall only on one side. There were no luggage carts when we arrived in the middle of the day on a Thursday. I wouldn't recommend this hotel to anyone. And they charge you daily a fee for things you have not yet received. On Monday I checked our bill and we had $278.39 in charges yet my credit card had been charged $374.57. Yes on the day of check out the bill did finally match the charges but if they are going to pre-charge you, you should be informed when you check in. My "incidentals" charge when I arrived was $340.

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“Management…PLEASE Support Your Team”

Currently staying here and felt compelled to write this review. It’s Labor Day weekend…potentially one of the busiest of the year and there is barely anyone here working. It’s utterly perplexing. A check-in line snaking far down the corridor. A closed pool bar. No to-go orders at the downstairs res… more

Currently staying here and felt compelled to write this review. It’s Labor Day weekend…potentially one of the busiest of the year and there is barely anyone here working. It’s utterly perplexing. A check-in line snaking far down the corridor. A closed pool bar. No to-go orders at the downstairs restaurant because it means only 1 of 2 members of staff having to leave the bar to go upstairs and collect food. Never saw Starbucks open. Lobby marketplace had barely any products left. Truncated menus in restaurant that closed at 2pm (good luck getting ANYTHING to eat between 2 and 5pm). I could go on. What you do have are some exceptional members of staff going out of their way to still go above and beyond for guests and somehow retain their sanity in a set-up that’s completely failing them. The room upgrades are beautiful. The food I ordered…great. This could be the most wonderful experience. The lady who checked me in was fantastic but I can only imagine the stress she felt with a 50-strong line of people behind me. Ditto, shout out to Claudia and the other lady (whose name I unfortunately can’t remember) in the downstairs bar/restaurant who were somehow managing to smile through it whilst mixing great margaritas. Charging guests a “resort fee” is laughable and insulting. And putting your staff in this position is completely unacceptable. Please do something so this resort can reach its full potential.

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