Mountain Chalet Snowmass

“Very welcoming”

When we booked in for a 2 night stay, we were greeted by John who couldn’t have been more friendly or helpful. The chalet is perfectly located with easy access to the village & the fee bus service into Aspen. The staff made us feel very welcome in the breakfast room & served us the best home cook... more

When we booked in for a 2 night stay, we were greeted by John who couldn’t have been more friendly or helpful. The chalet is perfectly located with easy access to the village & the fee bus service into Aspen. The staff made us feel very welcome in the breakfast room & served us the best home cooked breakfast since we’ve been travelling through Colorado. Even though the rooms were outdated, the beds were very comfortable. An enjoyable stay.

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“Nice stay overall and great location.”

Great location just next to the ski hill with easy access to lifts, shops, and restaurants. If I was rating the free breakfast only I’d give a 5+ rating. There were several items made to order daily as well as a great selection of items including fresh fruit on the breakfast bar. The breakfast s... more

Great location just next to the ski hill with easy access to lifts, shops, and restaurants. If I was rating the free breakfast only I’d give a 5+ rating. There were several items made to order daily as well as a great selection of items including fresh fruit on the breakfast bar. The breakfast staff were extremely attentive and friendly. Honestly better than many big name chain hotels. The hotel staff were also very friendly and the rooms, although a bit dated, were clean. The only reason I didn’t give a 5 is because there were a few broken/non-functioning items in our room like the lights in the ceiling fan and the bed pillows were super overstuffed/hard. I asked if there were less full pillows and there were no options so I ended up just using a jacket I had as a pillow which wasn’t ideal at all. Other than that the patio and pools/spa were also nice. I would stay again, but may need to bring my own pillow!

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“Best Location in Snowmass but struggling with the amenities.”

Clean room. Probably the best location in Snowmass for ski in, ski out, being on Fanny Hill, just immediately beneath the Snowmass Village Mall, and being close to the Snowmass Base Village. Can ski straight across Fanny Hill to go to Gondola or just ski down to a main chair lift. Also bus li... more

Clean room. Probably the best location in Snowmass for ski in, ski out, being on Fanny Hill, just immediately beneath the Snowmass Village Mall, and being close to the Snowmass Base Village. Can ski straight across Fanny Hill to go to Gondola or just ski down to a main chair lift. Also bus lines all run to within about 50 yards of the hotel. Some really stupid issues like our room had a microwave with nowhere to plug it in anywhere near it. Mattress was the WORST my wife and I had ever slept on. If one of us would move or roll over, the other person would wake up due to the transfer of energy ripple. I ended up sleeping on the couch most nights so she could get some rest. Free breakfast was good but not expansive. Free lunch was soup and a roll basically. Pool was warm enough and hot tub was correctly warm. The entire place felt worn out with no one really sweating the details. SEVERAL light bulbs out in the breakfast room. Smoke detector face plate half off the detector. WIFI is on a poor security server. No written or offered instructions on where grocery store is or how buses work. I was told van would pick up from and return to airport and set up times with front desk when I booked, however, nobody was there waiting at airport so called and it was 40 minutes before they showed up. I also reminded them about drop off and they said they did not see anything set up. The driver was great but just be aware that the managers are NOT ORGANIZED so you must reconfirm everything right before you need it. Hot water was really spotty after skiing, some days okay, some days...pretty much cold water. Also, shower faucets not self-regulating temperature, swinging from scalding to freezing depending on other users' actions if there even was hot water, otherwise, luke warm to freezing, lol. Be aware this is a bare bone, great location place for people who do not care about the amenities, just the skiing. Pictures of rooms on website NOT what we had AT ALL. Do not expect much in the way of "beauty" in the rooms, they are a place to sleep and shower, that's it. Great March weather saved the day but my wife was seriously unhappy with the quality of the stay other than the location. I feel like it would not take a lot of money to really improve the stay quality but it feels very much like required maintenance only, and even that seems really behind schedule. The hotel has a large and loyal fan base of multi-year patrons and thus the owners are not inspired to improve the quality of the experience once you are inside the building.

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