Hotel Indigo Asheville Downtown, An Ihg Hotel

“Amazing Hotel”

This hotel was amazing. The staff is so friendly--from Lily at the front desk, to the valets, to the house cleaners. The bed and pillows were comfortable. The shower was huge. The location could not be beat. We were literally walking distance from everything in downtown Asheville. We love t... more

This hotel was amazing. The staff is so friendly--from Lily at the front desk, to the valets, to the house cleaners. The bed and pillows were comfortable. The shower was huge. The location could not be beat. We were literally walking distance from everything in downtown Asheville. We love that the hotel was pet friendly and we could bring our foster dog. We would definitely stay here again!

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“Beware This Hotel Under Renovation.”

We've stayed in this hotel many times in the past, as recently as December of 2023. We were disappointed to arrive and find out that the hotel is under renovation. There is basically no lobby. The restaurant area is greatly reduced. The elevators are stripped. There was no indication on their ... more

We've stayed in this hotel many times in the past, as recently as December of 2023. We were disappointed to arrive and find out that the hotel is under renovation. There is basically no lobby. The restaurant area is greatly reduced. The elevators are stripped. There was no indication on their website that there was any work being done. Most of the rooms have already been redesigned but sadly the designers went for form over function. The photos on the website show the old rooms. The new rooms do have a nice bathroom but the walk in show has no safety bar. The new beds are a hazard. The sides and especially corners are hidden by the bedspread and are extremely painful when your leg hits them. Even knowing about them after a few painful lessons.. it was hard to avoid. The desk chair is not a desk chair. It's a short regular chair with no wheels. The height was no adjustable. Horrible to sit at when working on a laptop. One of the supposedly comfortable chairs in the room had a light fixture attached to the back. The light hung over the chair and the shade had a piece of clear plastick that covered the bottom. My 6'2" husband hit his head on the lamp every time he got out of the chair. As a plus, they did add one usb port on each side of the bed, however there were new outlets put in near the desk with no usb ports. Another plus is that they now have a drink refridgerator, which they didn't have before. On top of everything else, the desk worker told us " We will put you in a room with a mountain view and far from the elevator " ( the elevator choice is in our IHG profile) Well, our room had a view of the telephone company and it was DIRECTLY across from the elevator. We were only staying 2 nights and they seemed a bit short staffed, so we just let it go. We will hold off on staying here again. There are other options in Asheville that we enjoy. It's too bad, this used to be a good place to stay.

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