Embassy Suites By Hilton Dulles North Loudoun

“Gave 5stars in Feb but 4 this time”

We stayed here in February and everything was perfect. It was still a decent stay this time, but they are slipping a bit. I am not overly surprised given the adjoining Homewood Suites is a run down dump and I think there is overlapping staff. They did a wonderful renovation on the Embassy Suites si… more

We stayed here in February and everything was perfect. It was still a decent stay this time, but they are slipping a bit. I am not overly surprised given the adjoining Homewood Suites is a run down dump and I think there is overlapping staff. They did a wonderful renovation on the Embassy Suites side, but they are still running it a bit like a Motel6. Still lots good here, but they need to step it up and stop the decline before they ruin all the hard work put in to make this a beautiful place to stay. The lobby is great. The breakfast is fantastic! I enjoyed a MTO egg white omelet and fresh fruit. PLEASE put a Venmo QR for your omelet maker. He does a wonderful job, but there is only a glass box for cash tips. I never take my purse to a hotel lobby for breakfast and almost never have cash. In this case, I did have cash in the room, but no small bills. I had planned to stop by the front desk later to get change to tip the man, but when I came back down, the breakfast area was locked up...and I do not even know if the front desk would've been able to make change for me. He would get a lot more tips if we could Venmo or Paypal him...and he deserves it! The room was clean and comfortable with lots of lighting options and usb ports. Our son was going to sleep on the pullout couch, but we found an opened plastic bag with a blanket and one pillow in it in the closet, no sheets and no idea if they were clean or used since the bag was open. The front desk did quickly deliver sheets. The big complaint I have is that I had been trying to get assistance to set up a group room block for our stay. It was nearly impossible to get anyone to answer. I also left messages on the voicemail for the sales/events rep (Paige Holt) and she never returned the call. Needless to say, we were not able to get the block we needed. I remember last we came communication was poor, as well. I do like this hotel and the location is good for our group...but it is just incredibly hard to get booking assistance so I will likely use other hotels that make our booking very simple.

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