Buffalo Marriott Niagara

“A comfortable, convenient and enjoyable 5 day stay..”

Visited for 5 nights on “reasonably valued Bonvoy points.” Favorably impressed. This older Marriott was recently redone. Our room on the top floor was really nicely redecorated and clean. Quick easy checkin and very friendly staff. Was surprised by the indoor-outdoor connected swimming pool and ou… more

Visited for 5 nights on “reasonably valued Bonvoy points.” Favorably impressed. This older Marriott was recently redone. Our room on the top floor was really nicely redecorated and clean. Quick easy checkin and very friendly staff. Was surprised by the indoor-outdoor connected swimming pool and outdoor sitting area. Had weekend breakfast coupons for the restaurant and enjoyed the Buffet style presentation. Again great staff there. The 10th floor lounge was basically adequate. We don’t expect much in post Covid marriott lounges but were very happy it was open. We had preplanned to enjoy the Buffalo area great restaurants and we weren’t disappointed. Directly across the street is “wingnutz bar and grill.” Don’t miss this place is you are a Buffalo Foody. The Wings, Pizza and Beef on Weck are terrific and reasonably priced. The variety of local beverages also. This is a comfortable sports bar.This Hotel seems to suffer from the lack of staff as they all currently do. I just had a young housekeeper who spoke no English, but we worked through it with her phone translator. A really nice young lady. I really like this Hotel and location and are very happy with the redo.

less

“Good convenient hotel”

Nice hotel and great staff who work hard. Our family has stayed here several times over the years and some things could be improved. The concierge lounge at night does not have enough food. If you don't get there by 5:30 food is all gone by 5:45-6 and it often not replenished. It's not kept clean. … more

Nice hotel and great staff who work hard. Our family has stayed here several times over the years and some things could be improved. The concierge lounge at night does not have enough food. If you don't get there by 5:30 food is all gone by 5:45-6 and it often not replenished. It's not kept clean. This is different from the breakfast concierge which is kept tidy and food replenished. Also, housekeeping isn't the greatest- sometimes bed is just made, and trash not taken out nor towels replenished so essentially after the first night not great housekeeping. I think they probably don't have enough housekeepers. It's super busy on Saturday nights so they should hire more housekeepers for Sundays.

less

“A Marriott Property like no other!”

I have been doing group travel for fifteen years. With the exception of two of those years, I have booked exclusively with Marriott properties for their ambiance and the free breakfast. This was absolutely my worst experience with a Marriott property. Family and Friends Travelers, a west coast se… more

I have been doing group travel for fifteen years. With the exception of two of those years, I have booked exclusively with Marriott properties for their ambiance and the free breakfast. This was absolutely my worst experience with a Marriott property. Family and Friends Travelers, a west coast senior travel group all departed from the SFBay Area, with a few exceptions. I was in a plane and got a frantic call from a guest who said they were at the hotel trying to check in but was told there was no reservation for them or Family and Friends Travelers. I was confident that it was an error but could not allow my guest to sit in the lobby until I arrive to fix things. I decided to purchase the airline WiFi send them a copy of the signed contract. After a while fortunately that crisis was resolved. When I arrived, I was handed a basket with room keys for 53 people. The names were mixed up, had triple sets of keys with the same room assignments, and rooms were uncleared. I expected Rod Sterling from the Twilight Zone to appear. By now it is 11:00 and we were not only tired but had an early departure to Niagara Falls the next morning. I checked with the desk to asked the site for the breakfast. Mind you, a free breakfast is the standard at all Marriott properties but would cost me $15.95. I was beside myself!! Since I had advertised breakfast in the package, I had the clerk called the General Manager, Matthew Intini. He said I could have breakfast for $10.00. Now I am livid but had little choice. I was forced to pay $10.00 for 53 guests, an unplanned and unexpected expense which put me way over budget. The free breakfast should not be different at Marriott properties. Needless to say, this was an experience that will not be forgotten. I do not know why this property has that rule but I will inquire with the CEO of the Marriott for justification of the breakfast policies. Unbelievable experience!!!

less