Hotel Indigo Jacksonville-Deerwood Park, An Ihg Hotel

“Really good hotel”

This hotel is my favorites when I’m in Jacksonville on business. It’s clean, the staff is friendly, and is well kept. It is also walking distance to several restaurants. The rooms are very clean, spacious, and the showers are huge. I like the room layout as there is an entry and you don’t see into … more

This hotel is my favorites when I’m in Jacksonville on business. It’s clean, the staff is friendly, and is well kept. It is also walking distance to several restaurants. The rooms are very clean, spacious, and the showers are huge. I like the room layout as there is an entry and you don’t see into the room when the door is open. There isn’t a true closet, just a little nook with a curtain.The beds are very comfortable and the hotel is quiet. Beware that the numbering for the rooms is a little odd and you may have to venture a little further down the hall than you think to find your room. The hotel has a comfortable lounge area and bar as well. Parking is on the side and rear of the building and not as bright as I’d like it at night, but it doesn’t feel unsafe.

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“Would not choose to return”

The bed was so high I had to climb in it. I'm 5'1", the top of the mattress was as high as my hip bone. It was comfy once you get in, but getting in and out were real challenges for me - dangerous. Seating in the room was awkward and uncomfortable. Bathroom was good size, large walk-in shower. … more

The bed was so high I had to climb in it. I'm 5'1", the top of the mattress was as high as my hip bone. It was comfy once you get in, but getting in and out were real challenges for me - dangerous. Seating in the room was awkward and uncomfortable. Bathroom was good size, large walk-in shower. Toilet was very low with no handrails next to it. I sat in the lobby one afternoon for an hour. That evening I had multiple bites on my legs. I assume flea bites because there were numerous dogs at the hotel. I would not choose to stay where animals are permitted but had limited choices for this stay I would suggest the hotel have designated floors for pets. On our floor, we could hear barking dogs for hours, assuming they were locked in a bathroom.

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“Uneasy”

The room was in fair condition, reasonably clean and quiet. The credit card system didn't work on arrival resulting in a delay. The ice machine wasn't working. The concern I had was the sort of secluded and very poorly lit parking. I felt quite uneasy about having to walk there in the dark and leav… more

The room was in fair condition, reasonably clean and quiet. The credit card system didn't work on arrival resulting in a delay. The ice machine wasn't working. The concern I had was the sort of secluded and very poorly lit parking. I felt quite uneasy about having to walk there in the dark and leaving my car overnight. It felt decidedly scruffy, not well marked, trash on the ground and the bin by the side of the hotel overflowing. I might return but probably not depending on other availability.

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“I felt insulted!”

Actually the hotel is very nice. My husband and I stay here whenever we come to Jacksonville. Honestly, I was truly insulted at check-in when the Asian lady at the front desk insisted I show her my "Government" card for which gave us the discount. I don't remember reserving using a government ra… more

Actually the hotel is very nice. My husband and I stay here whenever we come to Jacksonville. Honestly, I was truly insulted at check-in when the Asian lady at the front desk insisted I show her my "Government" card for which gave us the discount. I don't remember reserving using a government rate. I always us AAA or any of the others that give just about the same discount. Nevertheless, she asked for proof and of course, I didn't have the card. She was rather demeaning and insisted that I present the card. Fortunately, all three of my adult children worked for the government and one showed her card. Of course, I told her I didn't make my reservation saying I worked for the government, but I had the other cards........I just didn't like her condescending attitude. She, being the first encounter at the hotel, started me off with a bad attitude. This has never happened to us at the Indigo and we've never been asked to show any of our cards we used for a discount. Being and African-American, I took offense to this. I would never ask for a discount pretending to be a member of a discount group. My two sons, my daughter, my husband and I are all professionals. I would never make a reservation under false pretense. Maybe some people do this a lot and they have to start asking now, but I have never had to present a card before. I just didn't care for her "stank" attitude. At one point, she waited for me to produce a card and acted like she was going to "cancel" our reservation or something. Yes, it was embarrassing. Please post a sign at the front desk that says, "You will need your card if you are reserved with a discount rate". Then I won't feel picked out! As far the hotel, it's a great place. We had a suite and another room. Clean, comfy and a shower that was large enough to dance around it. Please be reminded that the person at the front desk is usually your first encounter and sets the tone for the rest of the stay. My stay did not start off with the right tone, but it ended well.

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