Hampton Inn Jacksonville Beach Oceanfront

“Great service and stay!”

We had a great experience during our stay at this beautiful oceanfront hotel! Anna was wonderful at the Tides tiki bar. Helpful, friendly, and quick to serve. The front desk staff was excellent as well. My interactactions with them, Jahil and Carol especially, were great!

“Lovely hotel, but very loud air-conditioning ”

On arrival the reception staff are so friendly, the hotel itself is lovely and the pool area is very impressive. My only complaints are the Aircon unit in the room. It kept kicking in and out at night and is very loud, the beds aren't very comfortable to sleep in and make very loud creaking sounds … more

On arrival the reception staff are so friendly, the hotel itself is lovely and the pool area is very impressive. My only complaints are the Aircon unit in the room. It kept kicking in and out at night and is very loud, the beds aren't very comfortable to sleep in and make very loud creaking sounds any time you as much as turn over.....overall the hotel is very clean and friendly and the balcony's are fab with beautiful views. It's also pet friendly which I really love.

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“3.5”

My husband and I are Hilton Honors Members, so we have stayed at a lot of Hilton properties. First the pros: the location is beach front, the pool is big, there is a hot tub, and it is close to Mayo Clinic (the reason for the visit to Jacksonville). Now the cons: food is mediocre, staff service … more

My husband and I are Hilton Honors Members, so we have stayed at a lot of Hilton properties. First the pros: the location is beach front, the pool is big, there is a hot tub, and it is close to Mayo Clinic (the reason for the visit to Jacksonville). Now the cons: food is mediocre, staff service is hit or miss, the AC in my room seemed weird and when on made the room smell like mildew. Honestly, that made it hard to breathe. The outside of this AC unit was very rusty and leaking a lot of water onto the balcony (not just normal condensation). I asked for the manager at the front desk. He heard me, looked at me, and went right past me without acknowledgement. The front desk staff said he was going to lunch. So I figured, if he didn’t care enough to talk to a guest why should I care enough to go find other staff members as the front desk suggested. After all, really, after all, is this my job? So, overall: view is great, room is clean, smelled like mildew when AC was on, elevator not so clean, food was so-so, service not up to Hilton standards.

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“Everything was fine, except.. Yikes!”

We were there for a quick overnight, which is our norm at this property. We've stayed several times while we seek medical attention at nearby Mayo Clinic. We've stayed both on the oceanfront, and overlooking the very nice pool. For those of you wondering about the room choices, there are a lot … more

We were there for a quick overnight, which is our norm at this property. We've stayed several times while we seek medical attention at nearby Mayo Clinic. We've stayed both on the oceanfront, and overlooking the very nice pool. For those of you wondering about the room choices, there are a lot of rooms that get a decent view of the ocean AND the pool. They are very nice to sit out on the balcony, though the constant running AC units are too noisy for conversation. What happened this trip? Check in was quick, thoughtful, helpful, and complete. Our first hint was the ride up the elevator (furthest to the left). It was making some groaning noises, and hopped and skipped a time or two on the way up. Very disconcerting. The next trip, crowded with 4 people and a luggage cart (lightly loaded) we were on number 2. The elevator dutifully took our inputs (floors 3 and 4) but never moved. After about 2 minutes the door just opened at the lobby. There was a two letter message on the display, but I don't recall what it was. At first I thought I had just failed to enter the numbers or some other "operator error". I hit the numbers again, and continued chatting with the young family. 2 minutes later we realized this elevator was not going to go. We stepped out, and hit the summon button, but the same door opened again. Fortunately (not) number one opened. The child in our little group said "Good thing, that one does work either (pointing at furthest to the right)" So we returned to the one furthest to the left, and started up. Again it hopped and skipped on the way up. When we arrived at the 4th floor, number 2 opened up there as well, like it was racing us once emptied. That was all at about 1:15 to 1:30 pm. Once back to my room, I immediately called the front desk to report the anomalies with number 2 (middle), but I didn't mention the rough ride on the left one. At 2:00PM we again summon the elevator to depart for my procedure at Mayo at 2:30. The middle one arrived as called, and I thought to myself "they sure fixed that quick". Immediately after the doors closed, the elevator gave a sudden drop of a foot or more I would guess. Then a fairly normal lowering, and seemed to stop as the elevator displayed "3". The doors never opened, but instead there was another sudden drop, a freeze, then a very slow ride until it displayed "L". There was an brief alarm, but no doors open. We waited, tried going up, or to open the doors to no avail. We pressed the alarm bell multiple times, but never heard anyone. The "Help" button that I always thought would call a phone number for help did nothing. I was finally able to reach the front desk after about 4-5 minutes trying anything I could. From reaching the desk, to the doors getting pried open by staff was less than two minutes. The message is that your elevators are clearly way overdue for some serious work. Your staff was amazing in getting us out so quickly. The car was, in fact, about 12" below the normal floor height, but we were able to step out safely. We were late, so I couldn't hang around to discuss it with staff. When we returned several hours later I was still influenced by anesthesia, but I do remember that the middle elevator was blocked off finally, and the one on the left opened for us. Another bumpy rough ride on the way up. If the one on the right is out of service (we never saw it functioning), then your property is hanging on by a thread (no pun intended). What a shame to have a terrific property, terrific amenities (pool/cafe/bar/beach), and let something like this affect a loyal customer base. Someone is being penny wise and pound foolish. We'll be reconsidering our choices for our future Mayo visits.

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