Embassy Suites Jacksonville Baymeadows

“Amazing Staff - 100% AAA+++ guest care”

We just stayed for 5 nights at this hotel and the staff is AMAZING!! Our first morning we met Chef Gwen who makes the best omelets anywhere!! I requested a ham, tomato, onion, and extra cheese and it was wonderful – fluffy inside with just a touch of “crispy” cheese pieces along the edges. I had… more

We just stayed for 5 nights at this hotel and the staff is AMAZING!! Our first morning we met Chef Gwen who makes the best omelets anywhere!! I requested a ham, tomato, onion, and extra cheese and it was wonderful – fluffy inside with just a touch of “crispy” cheese pieces along the edges. I had told my husband that I would share, as it was a big omelet, but I can tell you that I had trouble doing so as it was so delicious!! Omelets are not her only specialty! The next day I requested 2 eggs over easy and again – perfection – the whites perfectly cooked with the yolks runny as I took my first bite! The breakfast staff is incredible – Valerie and Edna keeping the chafing dishes full of fluffy, creamy scrambled eggs; bacon (both crispy and not so crispy pieces), turkey and pork sausages, potatoes, pancakes and also cereal, fruit, bakery, and coffee/tea stations. As they replenished, they continuously cleaned the areas. And out in the eating area Shaquilla was wheeling her clean-up cart around picking up used dishes and wiping down the tables as quickly as people left. Throughout all, the staff was chatting kindly, asking if we needed anything, and if everything was OK. On to our actual stay: Housekeeping staff: Ivy and Shayla coming out of the rooms they were cleaning to quickly and kindly provide us with extra towels and bar soap at our request; Sean holding the elevator for us as he was taking out a load of garbage and graciously suggesting that we go down alone, but coming with us when I insisted, and kindly chatting about our stay and asking if we needed anything else. (We came across Sean a couple of times during our stay and he remembered us – saying “hi” and asking how we were doing, and always holding the elevator for us!) And can’t leave out the great work-out room, huge indoor pool, and jacuzzi!!! The only drawback is that the level of evening reception snacks has gone from cheese, crackers and crudités to chips and salsa, pretzels and trail mix. This hotel is definitely one of our favorites to stay at when we are in the Jacksonville, FL area and all of it has to do with the amazing 100% AAA+++ level of guest “care” that the staff always shows us. Thank you all for your kindness and hard work – especially as hurricane Milton was hitting the west coast of FL on the day we were leaving!

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