Holiday Inn Express & Suites Alexandria, An Ihg Hotel

“Extra effort from the whole team”

A friend and I had to abandon a no-tell down the street after midnight on February 12. As always, calling for a room was easy. Upon arrival around 1 am, I met Gia. She was clear and concise as it was her first day alone on the job and she set my expectations. We had a small glitch with the first ... more

A friend and I had to abandon a no-tell down the street after midnight on February 12. As always, calling for a room was easy. Upon arrival around 1 am, I met Gia. She was clear and concise as it was her first day alone on the job and she set my expectations. We had a small glitch with the first room and she was literally beside us to make sure we got into the next room and were taken care of. I sat in the lobby before bed and Gia was tasked again with something that took time to resolve. She handled it professionally and courteously. The next morning, we needed towels. A young man was vacuuming outside the door and when I left my room he apologized to me. For vacuuming. It struck me how aware he was and how unaware I was of the overall etiquette of this place. I walked to the lobby and before I could ask, a gentleman said “you need towels” and they were warm! Later in the morning I went to the desk and asked about the manager. The woman asked if there was a problem she could assist with and I assured her it was the opposite. Before checkout I spoke with the manager, Joann, to let her know how much we appreciated the team after such a horrendous experience the night before. Thank you all for such a wonderful experience. I’m sorry to have not gotten the names of the other three employees.

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“Great place to stay!”

I like to check out reviews on different motels before I book a reservation. This is definitely one I would highly recommend! The outside, lobby and common areas were very clean. Our room was great. Clean and comfortable. Something I would expect from a Holiday Inn Express. The breakfast buf... more

I like to check out reviews on different motels before I book a reservation. This is definitely one I would highly recommend! The outside, lobby and common areas were very clean. Our room was great. Clean and comfortable. Something I would expect from a Holiday Inn Express. The breakfast buffet was great with a great option of choices and the quality was also good. The staff was very professional and helpful.

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“Call to confirm your reservation if using the Hotel App”

We made our reservation for two nights this past week. We have a family of three. We had reserved a 2 queen suite. The App confirmed our reservation and we even checked in on the App. Upon arrival, we were told the reservation was not received on their end and they had to rebook. By that time, on... more

We made our reservation for two nights this past week. We have a family of three. We had reserved a 2 queen suite. The App confirmed our reservation and we even checked in on the App. Upon arrival, we were told the reservation was not received on their end and they had to rebook. By that time, only king bed rooms were available. They did not tell until we entered our room. The room was spacious and clean with large fridge. It seemed updated. Unfortunately, we were unable to comfortably stay there since there was a pull out bed sofa. We went to another hotel. The desk assistant was apologetic and respectful. We were charged the two nights although we booked with points. It will take 48 hours to reverse those charges. Just wanted to relay this to others to plan accordingly.

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