The Clyde Hotel

“Poor Experience, Needs Improvements”

The Clyde Hotel offers a mixed experience with its blend of old-World charm and areas needing significant improvement. There is a valet parking area outside the hotel where you can park to valet or check in before moving your card to the parking garage behind the hotel (elevators take you direct to… more

The Clyde Hotel offers a mixed experience with its blend of old-World charm and areas needing significant improvement. There is a valet parking area outside the hotel where you can park to valet or check in before moving your card to the parking garage behind the hotel (elevators take you direct to the lobby). The grand lobby welcomes guests with a stunning art deco theme, setting a stylish tone for the stay. The hotel features a coffee shop, juice bar, and gift shop, adding convenience and variety. There is also an onsite bar and restaurant which provide good dining options if you do not wish to leave the hotel. The guest rooms are spacious and feature a large bathroom, though the shower/tub with curtain isn’t lit, which makes it somewhat dim, the bathroom also lacked an extractor fan which resulted in misted mirrors throughout our stay. These two-bathroom issues suddenly put into question the 4* hotel this hotel advertises itself as, when lacking these most basic of features. There was also a lack of an ice machine on our floor, with signs advising us to call room service or use a machine on other levels. When attempting to use one of the other floors as advertised, this machine was also broken, in the end we called room service which promptly delivered us a bucket. The pool area (one of the main reasons we stayed at this hotel) is inviting with a water fountain, plush sunbeds, and music playing. Unfortunately, the pool was dirty, and despite requesting it to be cleaned and being assured it would be by the morning, it remained in the same condition after a day of sightseeing. Additionally, there are no pool lights after dark, and the hot tub, while hot, was not functioning. Considering “pool access” is part of the substantial amenity fee charged per stay, being charged for these substandard facilities felt unreasonable, and we have stayed in much less quality hotels which have had much nicer/cleaner and functioning pool areas. Overall, the Clyde Hotel has potential, but if you are going to charge guests an amenity fee to use the pool (by the way we are not in Vegas!), the pool should be spotless and in fully working condition. The hotel is due to undergo some significant renovation in the near future, which we do think is very much needed, because in its current situation, we probably would consider elsewhere if we revisited Albuquerque in the future.

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“A hotel in transition with lots of room for improvement”

The Clyde Hotel aspires to be a four-star hotel but still has a lot of work to do. it has great facilities and some good amenities, but is clear that investments are needed throughout the hotel. Understaffing was apparent. You could rarely reach someone at the valet desk. It took 10 calls to r… more

The Clyde Hotel aspires to be a four-star hotel but still has a lot of work to do. it has great facilities and some good amenities, but is clear that investments are needed throughout the hotel. Understaffing was apparent. You could rarely reach someone at the valet desk. It took 10 calls to room service to reach somebody. We got conflicting information from the front desk. We were told at the front desk that check out is 11 AM when checkout time is posted in the room as 12 noon. Housekeeping made up the room after the first night, but when we asked the front desk, they said housekeeping was upon request. Half of the ice machines were not working. Several of the machines in the gym were not working or in poor condition. Sanitizing wipes were not available in the gym until after the fourth night of our stay despite being requested after the first night. The hotel website states that there are safes in the rooms. The only rooms that have safes are the renovated rooms on the top floors, leaving the majority of rooms without in-room safes. The beds were very comfortable, although it was clear that the mattress pads had not been washed in quite some time. The valet manager Danny was a delight. We appreciated having a very good coffee shop, a well stocked gift shop and a sandwich shop in the hotel. These facilities helped make our stay enjoyable. The hotel is clearly in transition from a Hyatt. The website provides information on the planned renovations but doesn't inform of the deficits and amenities that aren't available during the transition. Every time I went by the front desk I heard excuses and apologies from staff. Informing the customer in advance to set expectations would eliminate some dissatisfaction. If we come back to Albuquerque we will only consider the Clyde Hotel if major improvements are made.

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