Embassy Suites Albuquerque - Hotel & Spa

“Great Room!”

We really liked this hotel. We spent 3 nights while attending a conference in the area. The workers were friendly, the room was clean, breakfast was amazing. We didn't participate in the snacks etc. later in the day but it looked good too. We are both sensitive to chemical scents so greatly appreci… more

We really liked this hotel. We spent 3 nights while attending a conference in the area. The workers were friendly, the room was clean, breakfast was amazing. We didn't participate in the snacks etc. later in the day but it looked good too. We are both sensitive to chemical scents so greatly appreciated having an allergy free room with an air purifier. They said it would be scent free and it really was and that was so important, especially since we stayed a few nights. The room was comfy and it was fun to see a few hot air balloons off in the distance as we were there a few days before the festival. It was quiet and the bed was comfortable. The only issue we had was at check in. We asked how much the bottled water was that was in a cooler near the check in area. The woman helping us said, "everyone gets a complimentary bottle at check in, I can give you each one of those but they won't be cold. " That was fine with us and we took the 2 bottles of water. When we got our bill there was a $10 charge added to the bill. We called and asked about it and were told it was ...for the water...hmmmmmm. Not good at all. Sort of sad to have a sour taste in our mouths after such a good experience. I still gave it 5 stars because I would have given it more than 5, but if you stay there and are offered water maybe get it in writing that there is no charge...or video the person saying it! :-) Also...they desperately need an airport shuttle. That was also a biggie and quite a surprise. If you drive your own car, they charge a fee to park there so be sure to check that out too.

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