Fairfield Inn & Suites By Marriott Albany

“Weekend stay”

It was much better than our stay during the summer. It looks as if the broken doors have been fixed. The breakfast is about the same, just no more waffle maker, and they had a tiny toaster. The hallway carpet is still dingy on the second floor. But, overall, it was a decent stay for the weekend.

“Hotel Is Ok,Evening Desk Clerk Needs Attitude Adjustment”

Second time in the Kensington Court area of Albany (very convenient), first time I've stayed at this hotel. First interaction started off poorly. Went to check in and no desk clerk. I found the restroom while my wife waited at the desk. When I returned the clerk was waiting on another customer. No … more

Second time in the Kensington Court area of Albany (very convenient), first time I've stayed at this hotel. First interaction started off poorly. Went to check in and no desk clerk. I found the restroom while my wife waited at the desk. When I returned the clerk was waiting on another customer. No problem. The person in front of me was checking out. That's strange, it was 5:00 PM. He clearly was not happy. When it was our turn the clerk apparently was still dealing emotionally with the last customer and the level of service he provided us was less than professional. He wasn't even Southern friendly. Snarky is the term I would use. When I asked about a late check-out, he told me that checkout was 12:00. I understand but my work, while brief, could potentially start late thereby pushing back my departure time. "Ask the morning clerk" was his only reply. Strange. I had to go back to him because I forgot a form but it was in my smartphone. He provided instructions on how to get a copy (email the hotel directly). Before he went to the back to check the hotel's computer he asked me if I was a platinum or gold member. I asked him why, his response? "It's just a question". "Yes, I know that's a question, why are you asking"? He told me forget it and retrieved my form. I walked away instead of further engaging. The morning clerk was completely different, friendly, polite, professional. I told her my experience and she gasped, literally. I told her about the question about if I was a platinum or gold member and she agreed, it was very weird to ask that question. If I was it would show up when I checked in. When asked if I could get an extension on check-out time she asked me when would I like to check out. "How about 1:00"? No problem sir. Wow, totally different experience. I returned to the hotel just before noon was standing at the desk at 12: 15 to check out and get back on the road. Waiting for us was a bag along with a handwritten note apologizing for the way we were treated and hoped we would return. Inside the bag was some water and cookies. Very thoughtful. Would we return? Not sure. The room was clean, well stocked and surprisingly quiet. My only complaint is that it was on the small size.

less