The Welcombe Hotel, Bw Premier Collection

“Dont take other reviews as gospel - Lovely time spent”

I have to admit after reading the reviews I was not looking forward to my stay BUT I was pleasantly surprised from the moment we arrived ALL the staff could not have been more helpful/pleasant. Food was good, Fourposter room was lovely. Yes the hotel appears tired but you are talking about a Shak… more

I have to admit after reading the reviews I was not looking forward to my stay BUT I was pleasantly surprised from the moment we arrived ALL the staff could not have been more helpful/pleasant. Food was good, Fourposter room was lovely. Yes the hotel appears tired but you are talking about a Shakespeare Manor there is only so much you are allowed to do. Refurb beginning of 2025 with some major room alterations. ALL the staff from the reception, bar, restaurant and spa were all friendly and couldnt do anything more for us - its all about customer service and not one single person fell down on this. Our fourposter rooms were clean and specious and at night you could hear a pin drop. The grounds are especially lovely and at dawn truly stunning.

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“Disappointing but a wonderful building and surroundings”

Overall disappointing. The good points, wonderful old building in beautiful setting. Good sized spa Beds comfortable Comfortable bar area However.. The rooms are very dated, our bathroom bath/shower was very unappealing with stained grouting and a bizarre window between bathroom and bedroom comple… more

Overall disappointing. The good points, wonderful old building in beautiful setting. Good sized spa Beds comfortable Comfortable bar area However.. The rooms are very dated, our bathroom bath/shower was very unappealing with stained grouting and a bizarre window between bathroom and bedroom complete with dead spiders in the double glazing! Housekeeping was hit and miss, teabags missing from the room. We had booked a twin room which did have twin beds but pushed together like a double despite them having space to be separated. The fittings felt a bit shabby Spa again had a slight shabby feel with some tiling broken. We went in the evening, we had a long wait at reception and there were piles of dirty wet towels on benches in the changing room because the dirty linen skips were overflowing We ate in the bar, the food was fine but tge menu was very limited and not the one on the website, there were no starters or daily specials available. We asked to start a tab for food and drinks but we're told we had to pay as we went along All in all disappointing, there is refurbishment needed which it seems is planned but there also needs to be more thought into guest experience. Shame because given the grounds and setting it could be fantastic. There are better hotels at a similar price in the centre of Stratford and I would need persuading to stay here again over those

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“Fine. But just fine. ”

Beautiful building but a few problem areas. The room (319) was tired - the bedside lights didn't work or flashed randomly, the bathroom tiles are orange with soap scum and the wardrobe damaged at the base. Colleagues reported similar issues in other rooms. The bar was busy and welcoming. Dinner wa… more

Beautiful building but a few problem areas. The room (319) was tired - the bedside lights didn't work or flashed randomly, the bathroom tiles are orange with soap scum and the wardrobe damaged at the base. Colleagues reported similar issues in other rooms. The bar was busy and welcoming. Dinner was fine - not sure the haddock was haddock at all, and a veggie friend asked for the butternut squash risotto with no blue cheese to be told it was already mixed in... OK, so not made fresh then? To be fair, the waiter offered a pea and mint risotto as an alternative, but then served a butternut one with no warning or explanation! Breakfast was mostly good, although the hot food is uncovered under heat lamps so they bacon was rock hard and the eggs spoiled. Lunch was buffet style (curry, fish pie, rice plus salads) and survived much better under the lamps. Meeting room was spacious, well equipped, and the cookies and cake were delish. Overall, it was fine. But just fine. There were flies in every area as well which was rather off putting... I nearly booked this hotel for a birthday weekend next month as it is dog friendly and has the spa etc., but glad I haven't now as I wouldn't be rushing back.

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